I hope this gets to Frank's supervisor.  About six o'clock Saturday evening (April 28), Frank helped me with a discrepancy on my bill .  While I've had several good and friendly WOW! reps on the phone over the years, this fella was ...

I hope this gets to Frank's supervisor.  About six o'clock Saturday evening (April 28), Frank helped me with a discrepancy on my bill .  While I've had several good and friendly WOW! reps on the phone over the years, this fella was terrific.  In a few short minutes we got the issue resolved, I paid my bill, and we were able to trade a couple of personal anecdotes about the Bulls, Celtics, Alabama, Auburn,  White Sox, Yankees, Magic Johnson, Mickey Mantle and Walter Payton!  Though misguided as a Yankee and Celtic fan, this fella was terrific!  Just seemed like a wonderful person, and left me with warm feeling for both him and WOW.  He's the kind of person you wouldn't mind getting a call from -- business or pleasure!  We were only on the phone ten minutes or so, but I was not pleased when our conversation got cut off when my battery died.  I don't care to talk on the phone much, but I could have talked to Frank a long time!  best wishes to you, Frank!!!