I have been a WOW! customer since July of 2005, and I have to say I have been nothing less than thrilled with my service for all these years. I have only experienced a handful of outages (if that), and every time I call Customer Service, the representatives are so polite and helpful. They really go out of their way to make me feel like I really matter as a customer, and they are always willing to work with me on billing to make sure I am getting the best possible price. I just got off the phone with Sandra, and she couldn't have been lovelier. She was polite, attentive and extremely helpful. At one point a year ago, I thought about switching to AT&T U-verse. One call to WOW! customer service changed my mind. The gentleman I spoke to spent a good deal of his time working with me on a solution to give me exactly what I wanted at a price significantly cheaper than AT&T. I even switched my phone to WOW! because of him. I definitely made the right decision to stick with WOW!. Thank you so much for your continued attention to detail and intense focus on QUALITY customer service. It's truly refreshing. P.S. I convinced my parents to switch to WOW! And many of my friends are ready to as soon as you move into their area!