From the moment I made the call to WOW! to set it up after being so frustrated with a phone provider broadband connection life was so much less stressful! The installation was quick, the installer was professional, and the only time there was a small problem customer service was excellent! In addition, I was very impressed that when Internet went out one night (early am wee hours of the morning really) when most were probably sleeping, and it was up and running again first thing in the morning, we received an email from the president of the company apologizing for the interruption of service WOW! is the perfect term! The sad news is that I had to move and you are not located in Georgetown (37336) Tennessee:-(. Hopefully you will be here soon!!!!!