WOW! will never ask customers to provide personally identifiable information (i.e.: your username/password/date of birth) via e-mail. If you ever receive an e-mail that purports to come from WOW! and seems questionable, contact us directly at wow_techsupport@wideopenwest.com

Basic information you will need to set up your e-mail account:
Type of Incoming e-mail server = POP3
Incoming: pop3.mail.wowway.com
Outgoing: smtp.mail.wowway.com
Your account name is the user name you selected for your e-mail address
Your account password is the password you selected when you created your e-mail user name and password.

Here is critical information you will need to set up your e-mail account:

• Type of Incoming e-mail server = POP3
• Location of Incoming pop3 server = pop3.mail.wowway.com
• Location of outgoing SMTP server = smtp.mail.wowway.com
• User name - This is the user name you selected during the installation of your WOW! High-Speed Internet service.
• Your account password This is the password you selected during the installation of your WOW! High-Speed Internet service

To setup your email in Outlook Express, please follow the instructions below:

1. Open Outlook Express then, click Tools, then Accounts
2. Select the Mail tab and click Add, then click Mail. The Mail wizard displays.
3. Enter your Display name and click Next to continue in the wizard.
4. Enter your Email Address and click Next.
5. Enter the following settings, and then click Next.
6. Incoming Mail POP3: pop3.mail.wowway.com.
7. Outgoing Mail SMTP: smtp.mail.wowway.com
8. Select the Remember Password option and enter your Account Name and Password. Then, click Next.
9. Click Finish

The minimum requirements for creating a password are:

• Minimum 8 characters.
• Maximum 20 characters.
• Cannot contain any sequence of 4 or more letters or numbers. For example: ABC is allowed, ABCD is not. 123 is allowed, 1234 is not. This also applies in reverse.
• Cannot contain the words "password" or "pwd".
• Spaces are not allowed.
• Cannot use any of the following the characters: {}[]\/:;|\'\":<>,.^+().

1. Open Outlook Express then, click Tools, then Accounts.
2. Select the Mail tab and click Add, then click Mail. The Mail wizard displays.
3. Enter your Display name and click Next.
4. Enter your E-mail Address and click Next.
5. For the Incoming mail (POP3) server enter: pop3.mail.wowway.com
6. For the Outgoing mail (SMTP) server enter: smtp.mail.wowway.com
7. Enter your Account Name and Password. If you do not want to have to enter your password each time you check your e-mail, select the Remember Password option and then, click Next.
8. Click Finish

With WOW! Home networking the router is built into our Home Networking Advanced Modem, so there's no need for a separate router for your home network.  Specially trained WOW! experts will install supported equipment, saving you the time and aggravation of doing it yourself. 

• Enjoy convenient installation: WOW! experts will install and configure supported devices, and our knowledgeable support team is available 24/7 to answer any questions.
  
• Share the speed: No more waiting to use the Internet. When you have WOW! Home Networking, a single WOW! Internet connection will serve your entire household.

Yes, we will set up WPA encryption when we install your Home Networking Advanced Modem. Also the Home Networking Advanced Modem has built in firewall protection to further protect your network.

For Windows based computers the minimum system requirement is Windows XP SP2 or higher.  For Macintosh computers the minimum system requirement is Mac OS 10.4 or higher. Windows 64-bit operating systems are not currently supported.

Yes, WOW! offers and installs USB wireless adapters. These adapters are available for purchase from WOW! You must have a free USB port to connect the adapter to, as WOW! will not connect the USB wireless network adapter to a USB hub. Standard installation fees may apply.

No, there is no monthly service charge for WOW! Home Networking but there is a small additional lease fee for the Home Networking Advanced Modem.

WOW! Home networking will include connecting up to 5 computers. One computer connected via Ethernet cable and the remaining computers connected via a wireless connection.

WOW! will connect computers that meet the minimum requirements for WOW! Home Networking.

Most wireless networking equipment has a range of up to 300 feet indoors and 1500 feet outdoors. For best results, WOW! recommends that equipment you are connecting wirelessly be within 150 feet of the Home Networking Advanced Modem. The wireless signal will penetrate most walls, so you can have devices in different rooms and on different floors and still stay connected to the network.

The wireless signal will typically go through two to three walls before you experience loss of signal.  If you have a large home, or a home with thick or dense walls, it is suggested that you place the wireless router in a high, central location. If you want network access outside, it is suggested that you place the wireless router near a window. You should also try to keep the wireless router away from any large metal objects as these may hinder its range. 

Yes, WOW supports connecting a Macintosh computer to the home network as long as it meets the minimum system requirements. If you have both Windows-based PCs and Macintosh computers on your home network, file and printer sharing activation between the two are not supported. 

WOW! Home networking will include connecting up to 5 computers. One computer will be connected via Ethernet cable, and the remaining computers connected via a wireless connection. One printer may also be connected, and file and print sharing may be activated upon request to allow network printer connectivity to a printer already wired/connected to the computer.

WOW! will provide you with the WPA key so you can connect other wireless devices to your network. WOW! does not support wireless printers, game consoles, wireless handhelds or sling boxes. WOW! will connect computers that meet the minimum requirements for WOW! Home Networking.

WOW! Home Networking supports WPA encryption.  If you would like to use WEP encryption with WOW! Home Networking, you will need to purchase your own wireless router or an wireless adapter that is WPA compliant.

To test your Internet speeds, select the proper link below:

Columbus: http://speed.col.wideopenwest.com/
Cleveland: http://speed.clv.wideopenwest.com/
Michigan: http://speed.try.wideopenwest.com/
Illinois: http://speed.nap.wideopenwest.com/
Evansville: http://speed.evv.wideopenwest.com/

Port forwarding (or port mapping) allows certain applications on your computer or home network to bypass your firewall to gain unrestricted access to the Internet.  This is most commonly used with video game consoles.  Because of security risks, it is not recommended that you use port forwarding for web surfing or day-to-day Internet activities.

 Placing a device in the DMZ (in front of the firewall) is useful for troubleshooting connectivity issue or intermittent connectivity issues, particularly with video conferences, chat programs, and video games. The router's firewall can cause issues when trying to connect to these devices/programs. To solve this problem, a device can be placed in front of the firewall (in the DMZ), bypassing all security on the router. Placing a device in the DMZ leaves the device vulnerable for attack. This process should only be used as a last resort if needed, and is not recommended if the most current security updates are not in place and additional security is installed on the device being placed in the DMZ. 

 If you need to bypass the router's security, port forwarding is more secure as it doesn't bypass all security. For more information, or to get help setting up port forwarding or placing a device in front of the firewall (in the DMZ) on a WOW! supplied router, please call 1-866-496-9669.

WOW! provides customers several methods for bill payment. You can mail in a check with your paper bill, pay online, or use Local Pay at multiple convenient locations.

Mail: WOW! sends you a statement every month with a return envelope for your payment. If you have not received a statement from WOW!, call us at 1-866-4WOW-NOW to get another statement sent to you. Your payment can be mailed to P.O. Box 5505, Carol Stream, IL 60197-5505

Online: With Account Manager, you can pay your bill online manually, or sign up for our Easy Pay automated monthly payment system. You can register to use Account Manager by going to the WOW! Customer Home Page at http://portal.wowway.net. If you haven’t already registered, you will need to register first to begin using the Account Manager features, including bill pay and e-mail maintenance.

Local Pay: WOW! has local payment centers in several businesses throughout our service areas. To find the location of your nearest Local Pay facility, click here.

By Phone: You can call WOW! at 1-866-496-9669 and make a payment 24 hours a day.

Yes, but registering is easy. Just have your account number available the first time you sign in and then set up your own personal login ID and password to use in the future.

Yes, anyone can make a payment on the account.  You can use Local Pay, or mail a check to WOW! to pay on the account.  Please be sure to note the account number. For online payments, you must be the account holder.

Easy Pay is our automated monthly payment system that deducts the amount of your monthly bill from your bank account or credit card every month. To sign up for Easy Pay, access the ‘Bill Pay / Easy Pay” menu in the WOW! Account Manager. You can register to use Account Manager by going to the WOW! Customer Home Page at http://portal.wowway.net If you haven’t already registered, you will need to register first to begin using the Account Manager features, including bill pay and e-mail maintenance.

Yes you can use your own cable modem for WOW! Internet service, but customer owned modems are not currently capable of getting the full speeds from some of our Internet packages.

Our technicians will make a best effort attempt to install your wireless adapter.  However, we cannot guarantee that the technician will be able to successfully install the wireless adapter and WOW! will not provide technical support for the wireless adapter after installation.

You will need to provide with the MAC address of your modem by calling 1-866-496-9669.  Generally, the MAC address can be found on the bottom of the modem, usually on a barcode sticker, along with the modem's serial number.

Most times the MAC address will appear after the letters "MAC" or "EA" (e.g., MAC 00-12-ab-34-cd-5e).  Some Motorola modems will display only the "SN" (e.g., SN 8386848).  The MAC address is the alphanumeric code that appears after the "MAC" or "EA" or "SN" on Motorola modems.

If your modem is not working and you need to restart the modem, turn off your computer, then unplug the power cord from the back of the modem, plug the power cord back into the modem and wait for the lights on the front of the modem to come back on. When they are on and operating normally, restart your computer again.

First check that your coaxial cable, power, Ethernet/USB, and modem connections are tight. Next, check to see if your modem is connected to the WOW! network:

• Look at your cable modem and confirm that the online or cable light is solid green.
• If the light is green and is not blinking, unplug the modem's power cord, wait two minutes, then plug it back in.

Restart your computer. If your WOW! Internet connection is still not functioning properly, call 1-866-496-9669 and follow the automated instructions to hear if there is an outage in your area. If there is not an outage in your area, and you have tried steps 1-3 above, please stay on the phone for technical support from a WOW! Customer Care Representative.

WOW! provides 1 GB of storage for each WOW! e-mail account.

WOW! offers 5 e-mail accounts for WOW! Internet customers to use but you can also use another e-mail provider if you choose.  Please note that if you choose not to use your WOW! Internet e-mail addresses, you will not receive special offers and communication notices from WOW!.

WOW! offers 5 e-mail accounts which can be activated as soon as you are installed with your WOW! Internet service.

If an e-mail account is not accessed for 7 months it will be deleted.

Yes. In order to use IMAP you must first activate IMAP by clicking here and submit your request. Your account will be activated within 24 hours and you will receive an email when IMAP has been activated.

 Once your IMAP account has been activated you will need to use the settings below to configure your email client.

Please see the instructions below for the e-mail client you wish to set up:

Please note that if you will be using your IMAP account while using a mobile phone or off the WOW! network, you will need to select "My server requires authentication" in the outgoing mail server settings.

For Windows Mail (Vista), Outlook Express, or Outlook 2000: 

1.  
   1. Click Tools
   2. Click Accounts
   3. Click Add
   4. Click Mail
   5. Enter your Display Name
   6. Click Next
   7. Enter your Email Address
   8. Click Next
   9. For the server type, make sure IMAP is selected (normally POP is the default)
   10. Enter the server names:
   11. For the incoming server: imap.mail.wowway.com
   12. For the outgoing server: smtp.mail.wowway.com
   13. Click Next
   14. Enter your username and password
   15. Click Next
   16. Click Finish
   17. Click Close

For Outlook 2003 or Outlook XP: 

1.  
   1. Click Tools
   2. Click Email Accounts
   3. Select Add a New Email Account
   4. Click Next
   5. Select IMAP
   6. Click Next
   7. Enter your Username Information and Logon Information
   8. Enter the following for Server Information:
   9. Incoming Mail Server: imap.mail.wowway.com
   10. Outgoing Mail Server: smtp.mail.wowway.com
   11. Click Next
   12. Click Finish

For Outlook 2007:

•  
  1. Click Tools
  2. Click Account Settings
  3. Click the Email tab
  4. Click New
  5. Select Microsoft Exchange, POP3, IMAP or HTTP
  6. Click Next
  7. Put a check next to Manually Configure Server Settings
  8. Click Next
  9. Select Internet Email
  10. Click Next
  11. Enter Your User Information and Logon Information
  12. Enter the following for Server Information:
  13. Account Type: IMAP
  14. Incoming Mail Server: imap.mail.wowway.com
  15. Outgoing Mail Server: smtp.mail.wowway.com
  16. Click Next
  17. Click Finish
  18. Click Close

For Outlook Express 5.0 for Mac

•  
  1. Open Outlook Express then click on the "Tools" menu and click on "Accounts"
  2. Click the "Mail" tab, highlight the e-mail account you want to change in the Accounts window, and then click the "Edit" button
  3. In the "E-mail address" line type your e-mail address
  4. In the" Incoming mail (IMAP)" type imap.mail.wowway.com
  5. In the "Outgoing mail (SMTP)" type smtp.mail.wowway.com and click on the "OK" when finished

Entourage for Mac

•  
  1. Open Microsoft Entourage and click Tools at the top and then Accounts.  Now click the Mail tab and click the New button in the upper left hand corner of the window. Now click the Mail pull down.
  2. The next window that appears is the Account Setup Assistant. This wizard will guide you through the setup process. In the Your name: field type the name you want your email recipient to see. Click the arrow button in the lower left hand corner of the window.
  3. In the field that says I already have an e-mail address I'd like to use type your email (i.e. username@wowway.com) Click the arrow button in the lower left hand corner of the window.
  4. In the Incoming mail server is a (n) pull down select IMAP In the Incoming mail server mail server: type imap.mail.wowway.com In the Outgoing (SMTP) mail server: type smtp.mail.wowway.com Click the arrow button in the lower left hand corner of the window.
  5. In the Account ID: field type your username. In the Password field enter your wowway password. Click the arrow button in the lower left hand corner of the window.  Enter a name that will identify this account for your purposes. Click Finish.

Setting up IMAP in Apple Mail 

Within Mail.app:

1. Go to Preferences (Mail →Preferences)
2. On the Accounts tab, click the [+] at the bottom left to start the account setupprocess
3. Change the Account Type to IMAP and fill in yourdetails
4. Set the Incoming Mail Server and Outgoing Mail Serverdetails

Incoming: imap.mail.wowway.com
Outgoing: smtp.mail.wowway.com

Creating IMAP Folders

To create a new folder:

1. Control-click (or right-click if you have a multi-button mouse) on the Inbox for your account (if you have multiple accounts within Mail.app, you'll see sub-Inboxes in the left sidebar that have the names you've assigned each account), and select "NewMailbox..."

2. In the resulting dialog, make sure that the correct account is selected in the drop-down menu, and enter a name for the mailbox (e.g. "Sent" if you're onMediaTemple).

The mailbox is created on the server, and Mail.app updates its folder list for that account. Do this as many times as you want, whenever you need a new folder to help organize your messages.

Setting Mail.app

Once folders exist, in order for Mail.app to save your drafts or copies of your sent messages it needs to know where to put them, so this final step is the most important:

1. Click the folder name that matches the function you want to assign (e.g. "Sent") so it is highlighted in thelist

2. Go to Mailbox → Use This Mailbox For → [function name] (e.g. "Sent"again)

Your folder will disappear from the list, and reappear as a sub-folder beneath the function you specified, with the same name as the account it's connected to. So, if your account name is "My IMAP Account", the "Sent" folder will now be located under "Sent → My IMAP Account" in the Mail.app sidebar.

The only email restrictions are to prevent users from using our network to send Spam messages.

 No more than 200 email messages per hour may be sent from Webmail or any email client with a WOW! email address.

Call the Customer Care Center to speak with a representative at 1-866-496-9669.

Spam, also known as junk email, is defined as nearly identical messages sent to numerous recipients by email in a limited time frame. Spammers collect email addresses from chatrooms, websites, customer lists, newsgroups, and viruses which harvest user's address books.

Here is critical information you will need to set up your e-mail account:

• Type of Incoming e-mail server = POP3
• Location of Incoming pop3 server = pop3.mail.wowway.com
• Location of outgoing SMTP server = smtp.mail.wowway.com
• User name - This is the user name you selected during the installation of your WOW! High-Speed Internet service.
• Your account password This is the password you selected during the installation of your WOW! High-Speed Internet service

To setup your email in Outlook Express, please follow the instructions below:

1. Open Outlook Express then, click Tools, then Accounts
2. Select the Mail tab and click Add, then click Mail. The Mail wizard displays.
3. Enter your Display name and click Next to continue in the wizard.
4. Enter your Email Address and click Next.
5. Enter the following settings, and then click Next.
6. Incoming Mail POP3: pop3.mail.wowway.com.
7. Outgoing Mail SMTP: smtp.mail.wowway.com
8. Select the Remember Password option and enter your Account Name and Password. Then, click Next.
9. Click Finish

Basic information you will need to set up your e-mail account:
Type of Incoming e-mail server = POP3
Incoming: pop3.mail.wowway.com
Outgoing: smtp.mail.wowway.com
Your account name is the user name you selected for your e-mail address
Your account password is the password you selected when you created your e-mail user name and password.

To change your username:
Log in to the WOW! Customer Home Page

1. Select "Account Manager "
2. Select "Account Settings"
3. Select "E-mail Management"
4. To change your Username select the Change Username button.
5. To change your Password select the Change Password button.

If you can't remember your password

1. Select  Forgot Password or Username from the Log in box on the WOW! Customer Home Page
2. Enter your Username and click Submit.
3. Answer the security question that is presented and click Submit
4. A confirmation will be presented that states your password has been e-mailed to your e-mail account.

If you can't remember your username: 

1. Select  Forgot Password or Username from the Log in box on the WOW! Customer Home Page     Enter your WOW! Account number and phone number
2. A list of usernames associated with the account will be presented.

The Primary account holder can activate additional e-mail accounts at any time from the WOW! Customer Home page. To activate additional e-mail accounts

Use the following steps to create additional (secondary) email accounts:

1. Go to the WOW! Customer Home page
2. Log in with your primary email username and password.
3. Click Account Manager at the top of the screen.
4. Click Account Settings.
5. Click E-mail Management.
6. Click Add Account.
7. Complete the User Information.
8. Click Create.

Please see the instructions below for the e-mail client you wish to set up.

For Windows Mail (Vista), Outlook Express, or Outlook 2000:

1. Click Tools.
2. Click Accounts.
3. Click Add.
4. Click Mail.
5. Enter your Display Name.
6. Click Next.
7. Enter your Email Address.
8. Click Next.
9. For the server type, make sure POP3 is selected (normally this is the default).
10. Enter the server names:
11. For the incoming server: pop3.mail.wowway.com.
12. For the outgoing server: smtp.mail.wowway.com.
13. Click Next.
14. Enter your username and password.
15. Click Next.
16. Click Finish.
17. Click Close.

For Outlook 2003 or Outlook XP:

1. Click Tools.
2. Click Email Accounts.
3. Select Add a New Email Account.
4. Click Next.
5. Select POP3.
6. Click Next.
7. Enter your Username Information and Logon Information.
8. Enter the following for Server Information:
9. Incoming Mail Server: pop3.mail.wowway.com.
10. Outgoing Mail Server: smtp.mail.wowway.com.
11. Click Next.
12. Click Finish.

For Outlook 2007:

1. Click Tools.
2. Click Account Settings.
3. Click the Email tab.
4. Click New.
5. Select Microsoft Exchange, POP3, IMAP or HTTP.
6. Click Next.
7. Put a check next to Manually Configure Server Settings.
8. Click Next.
9. Select Internet Email.
10. Click Next.
11. Enter Your User Information and Logon Information
12. Enter the following for Server Information:
13. Account Type: POP3.
14. Incoming Mail Server: pop3.mail.wowway.com.
15. Outgoing Mail Server: smtp.mail.wowway.com.
16. Click Next.
17. Click Finish.
18. Click Close.

For Outlook Express 5.0 for Mac

1. Open Outlook Express then click on the "Tools" menu and click on "Accounts".
2. Click the "Mail" tab, highlight the e-mail account you want to change in the Accounts window, and then click the "Edit" button.
3. In the "E-mail address" line type your e-mail address.
4. In the"Incoming mail (POP3)" type pop3.mail.wowway.com.
5. In the "Outgoing mail (SMTP)" type smtp.mail.wowway.com and click on the "OK" when finished.

Entourage for Mac

1. Open Microsoft Entourage and clickTools at the top and then Accounts.  Now click the Mail tab and click the New button in the upper left hand corner of the window. Now click the Mail pulldown.
2. The next window that appears is the Account Setup Assistant. This wizard will guide you through the setup process. In the Your name: field type the name you want your email recipient to see. Click the arrow button in the lower left hand corner of the window.
3. In the field that says I already have an e-mail address I'd like to use type your email (i.e. username@wowway.com) Click the arrow button in the lower left hand corner of the window.
4. In the Incoming mail server is a (n) pulldown select POP3 In the Incoming mail server mail server: type pop3.mail.wowway.com In the Outgoing (SMTP) mail server: type smtp.mail.wowway.com Click the arrow button in the lower left hand corner of the window.
5. In the Account ID: field type your username. In the Password field enter your wowway password. Click the arrow button in the lower left hand corner of the window.  Enter a name that will identify this account for your purposes. Click Finish.

1. Open Outlook Express then, click Tools, then Accounts.
2. Select the Mail tab and click Add, then click Mail. The Mail wizard displays.
3. Enter your Display name and click Next.
4. Enter your E-mail Address and click Next.
5. For the Incoming mail (POP3) server enter: pop3.mail.wowway.com
6. For the Outgoing mail (SMTP) server enter: smtp.mail.wowway.com
7. Enter your Account Name and Password. If you do not want to have to enter your password each time you check your e-mail, select the Remember Password option and then, click Next.
8. Click Finish

1. Open Outlook Express, click on the "Tools" menu, and then click on "Accounts".
   
2. On the Internet Accounts screen and click on the "Mail" tab. Highlight the account you would like to change and then click on the "Properties" button to the right.
   
3. In the "E-mail address" line type in your e-mail address and click the "Apply" button.
   
4. Click on the "Servers" tab and change "Incoming mail (POP3)" to pop3.mail.wowway.com.
   Next, change "Outgoing mail (SMTP)" to smtp.mail.wowway.com.
   When finished click the "OK" button, then click the "Close" button on the Internet Accounts screen.
   

1. From the Outlook Express windows, click on the Preferences icon to open the Preferences window.
2. Fill out the information below then click the "OK" button.
   

If you know someone has sent you an email but it does not appear in your Inbox, check your Spam or Junk folder along with Mail Filters.  If you use an email client like Microsoft Outlook, check both your email client and WOW! Mail

There are 2 ways to access the Add an E-mail Account screen in Windows 7:

1. Click the "Tools" menu.
   1. Click "Accounts".
   2. Click "Add".
   3. Click "E-mail Account".
   4. Click "Next".
      
      
2. OR Click "Add e-mail account" (located on the left hand side of the main Windows Live Mail screen).
   

On the Add an E-mail Account screen:

1. Enter the E-Mail Address. This will be the entire email address.
2. Enter youe password. This will be the same password used to log into the WOW! Customer Home Page.
3. Check "Remember Password" if you would like Windows 7 Mail to log in automatically each time it starts.
4. Enter the Display Name -This is what will display in the "From" field when you send email to others.
5. Make sure "Manually configure server settings for email accounts" is not checked. 
6. Click "Next".
7. Select "POP3" from the incoming server type drop down menu.
8. Enter the following for the incoming mail server: pop3.mail.wowway.com.
9. The Port should be set to Port 110. It should be left this way. 
10. Make sure "This server requires a secure connection (SSL)" is not checked.
11. Select "Clear Text Authentication" from the "Log on using:" drop down menu.
12. The Login ID field should default to the username (everything before the @wowway.com portion of the email addresss).
13. Enter the following for the outgoing mail server: smtp.mail.wowway.com.
14. The Port should be set to Port to 25. It should be left this way.
15. Make sure "This server requires a secure connection (SSL)" is not checked.
16. Make sure "Outgoing server requires authentication" is not checked.
17. Click "Next".
18. If you  would like this to be the default email account, put a check mark next to "Set this account as the default mail account".
19. Click "Finish".

You can print your email directly from WOW! Mail.

1. Select the message you want to print.
2. Click the PRINT button in the toolbar above the message. It is located right next to the Delete button.

You can download a new user guide for WOW! Internet, Cable or Phone service using the "Troubleshooting and Support Menu" drop down list at the top of this webpage, and selecting "Reference Guides". If you prefer to receive a copy in the mail, call us at 1-866-4WOW-NOW and we will be glad to mail you a copy.

WOW! Business may be the perfect solution for your business Internet needs. To find out more, please contact us at 1-888-969-4249.

If you have additional questions that you weren't able to answer from this website, you can click on the Contact Us page and email a specific question to our trained Customer Care Representatives. If you prefer to speak to someone, please call us at 1-866-4WOW-NOW for further assistance.

WOW! Internet provides you with an Internet connection through our cable network and gives you an "always on" connection meaning that you do not have to dial in as you would with dial-up Internet.

WOW! Internet offers many great features and benefits including:

• An always-on, reliable connection
• Choose from 4 internet speeds to best suit your needs
• Up to five email addresses
• WOW! Mail allows you to check your email and calendar from any computer with an Internet connection
• Access to the WOW! Portal, a customizable home page with the latest news, local weather, TV listings and more
• Access to 10Mb of personal web space
• Access to newsgroups
• WOW! Security protects your computer with the most up-to-date anti-virus and firewall protection, web-filtering, spam blockers, anti-spyware software and pop-up blocking for an additional fee in some cases.

With WOW!, there is never a contract to sign and you can cancel your service at any time.

A static IP address is manually assigned to a specific computer and is configured to use that IP address each time the computer is powered on.  A dynamic IP address is assigned automatically and can change each time the computer is powered on.

With WOW! Internet, you can receive up to three dynamic IP addresses or 1 static IP address.  There is an additional charge for static IP addresses.  For more information, call us at 1-866-496-9669.

WOW! Internet works through our cable lines, so a phone line is not required.  As a WOW! Internet customer you will be provided with a cable modem that connects your computer(s) to our cable network.

WOW! Internet provides access to the Internet and email just like your ISP so it is not necessary to keep your ISP.  However, if you wish, you can keep your ISP and email addresses associated with that ISP to use with WOW! Internet.

WOW! offers several Internet packages that are designed to fit your needs. Click here to learn more about our Internet packages and speeds.

WOW!'s Internet speeds are lightning fast compared to dial-up and comparable or faster than most DSL Internet services.  For more information about WOW! Internet speeds, click here.

Download speed is the time it takes for your computer to access a webpage from a server.  Upload speed is the time it takes for your computer to send information to a remote computer. For example, a higher download speed means that your browser will load pictures from a photo sharing website faster.  A higher upload speed means that you will be able to post pictures to that same website more quickly than someone with a slower speed.

Multiple users normally will not affect the speed of your connection nor will watching TV and surfing the Internet at the same time.  However, if one or more users are doing something that requires a large amount of bandwidth, like watching an online video or playing a game, you may notice slower speeds.

You can use any browser (Internet Explorer, Mozilla Firefox, Safari, etc.) you want with WOW! Internet.

Yes, you can access Internet gaming sites through our Internet services.

You can register to use Account Manager by going to the WOW! Customer Home Page at http://portal.wowway.net. If you haven’t already registered, you will need to register first to begin using the Account Manager features, including bill pay and e-mail maintenance.

The Internet is generally secure.  However, there can be some privacy concerns so please keep these tips in mind when using the Internet:

• Do not post anything on the Internet that you wouldn't want the whole world to see
• Do not send private emails or IMs at work
• Be suspicious of emails requesting personal account information, such as emails asking for usernames, passwords, account number or other personal data
• Do not assume privacy when posting comments or messages on blogs
• Learn how sites use your personal information

To report Firewall Incidents, contact WOW! at 1-866-496-9669.

Port Probing is the process in which a hacker attempts to gain access or control of a customer's computer(s). WOW!  cannot prevent a customer from being probed.  Under WOW!'s Internet Terms and Conditions, it is prohibited for WOW! customers to port probe anyone on the WOW! network or Internet.

In order to support their content without charging visitors, many websites sell advertising space on their web pages. Ad networks provide technology for the websites and advertisers to display ads on the websites. This practice is referred to as ad serving.  The ad network works at the direction – and on behalf – of the websites and advertisers.

Cookies are small files stored on a computer’s hard drive to simplify and improve a user’s Web experience. A website may store information in a cookie about your computer configuration so that it can more efficiently provide information to you the next time you visit the site. Or, your browser program might save a cookie with your username and password so that a website’s server will automatically recognize you the next time you access the site.

Ad networks use cookies to enable ad serving. The ad network will set or recognize a unique, persistent cookie when an ad is displayed or the user begins web surfing.

No, WOW! does not utilize a third party company for advertising at this time.

WOW! will never ask customers to provide personally identifiable information (i.e.: your username/password/date of birth) via e-mail. If you ever receive an e-mail that purports to come from WOW! and seems questionable, contact us directly at wow_techsupport@wideopenwest.com

The minimum requirements for creating a password are:

• Minimum 8 characters.
• Maximum 20 characters.
• Cannot contain any sequence of 4 or more letters or numbers. For example: ABC is allowed, ABCD is not. 123 is allowed, 1234 is not. This also applies in reverse.
• Cannot contain the words "password" or "pwd".
• Spaces are not allowed.
• Cannot use any of the following the characters: {}[]\/:;|\'\":<>,.^+().

Yes. WOW! Internet and Phone work through the cable lines, not typical phone lines. The cable modem WOW! provides allows both Internet and Phone to be used at the same time without interfering with each other.

 In the same manner, if you have phone with another provider, because WOW! Internet uses cable lines and not phone lines, both Phone and Internet will work at the same time.

You can increase the strength of your password by increasing the number of characters to more than 8, or increasing the use of numbers, capital letters and special characters such as @!#$%^&*=_~`- .   Stronger passwords use two uppercase letters or numbers and one special character.

The strongest passwords meet the following  guidelines:

• Contains at least 14 characters.
• Contains at least 1 uppercase letter.
• Contains at least 1 number.
• Contains at least 1 valid special character such as @!#$%^&*=_~`-

If your account has been fully registered on our website, you may be able to use the Forgot Password or Username link on the WOW! Customer Home Page. If the account has not been fully registered, this may not be an option. If this link does not work, please contact Customer Support at 1-866-496-9669. Representatives are available 24 hours a day, 7 days a week.

If you can't remember your password:

1. Select "Forgot Password or Username" from the Log in box on the WOW! Customer Home Page
2. Enter your Username and click Submit.
3. Answer the security question that is presented and click Submit
4. A confirmation will be presented that states your password has been e-mailed to your e-mail account.

If you can't remember your username:

1. Select Forgot Password or Username from the Log in box on the WOW! Customer Home Page
2. Enter your WOW! Account number and phone number.  A list of usernames associated with the account will be presented.

You can access your WOW! e-mail account from any web browser with WOW! Webmail. Simply go to the WOW! Customer Home Page at http://portal.wowway.net to access your e-mail from the web. If you haven’t already registered, you will need to register first to begin checking your e-mail from the web.

Use the following steps to create your first account. Please note that the first account you create will be your primary account, which will have access to all of the billing functions.

1. Go to the WOW! Home Page at http://portal.wowway.net/index.php.
2. Click the Register link. This is located on the right side, towards the top, underneath the Username and Password fields.
3. Enter your Account Number and Phone Number associated with your account.
4. Click Submit.
5. Fill out the User Information.
6. Click Create to finish creating your account.

Use the following steps to create additional (secondary) email accounts:

1. Go to the WOW! Home Page at http://portal.wowway.net/index.php.
2. Log in with your primary email username and password.
3. Click Account Manager at the top of the screen.
4. Click Account Settings.
5. Click E-mail Management.
6. Click Add Account.
7. Complete the User Information.
8. Click Create.

Additional setup will be needed to access an email account through an email client program.
 
For Windows Mail (Vista), Outlook Express, or Outlook 2000:
1. Click Tools.
2. Click Accounts.
3. Click Add.
4. Click Mail.
5. Enter your Display Name.
6. Click Next.
7. Enter your Email Address.
8. Click Next.
9. For the server type, make sure POP3 is selected (normally this is the default).
10. Enter the server names:
a. For the incoming server:  pop3.mail.wowway.com.
b. For the outgoing server: smtp.mail.wowway.com.
11. Click Next.
12. Enter your username and password.
13. Click Next.
14. Click Finish.
15. Click Close.

 For Outlook 2003 or Outlook XP:
1. Click Tools.
2. Click Email Accounts.
3. Select Add a New Email Account.
4. Click Next.
5. Select POP3.
6. Click Next.
7. Enter your Username Information and Logon Information.
8. Enter the following for Server Information:
a. Incoming Mail Server:  pop3.mail.wowway.com.
b. Outgoing Mail Server:  smtp.mail.wowway.com.
9. Click Next.
10. Click Finish.
 
For Outlook 2007:
1. Click Tools.
2. Click Account Settings.
3. Click the Email tab.
4. Click New.
5. Select Microsoft Exchange, POP3, IMAP or HTTP.
6. Click Next.
7. Put a check next to “Manually Configure Server Settings”.
8. Click Next.
9. Select Internet Email.
10. Click Next.
11. Enter Your User Information and Logon Information
12. Enter the following for Server Information:
1. Account Type:  POP3.
2. Incoming Mail Server: pop3.mail.wowway.com.
3. Outgoing Mail Server: smtp.mail.wowway.com.
13. Click Next.
14. Click Finish.
15. Click Close.

If you are receiving an invalid username or password error, make sure you are not including “@wowway.com” or “@wideopenwest.com” as part of your username. If you are not including this and you are still getting an error, you may be able to use the Forgot Password or Username link from your WOW! Customer page (http://portal.wowway.net/index.php). This link is located below the Username and Password fields.

If you are not able to retrieve your password, or if you are receiving a different error, please contact Customer Support at 1-866-496-9669. Representatives are available 24 hours a day, 7 days a week.

To add a new contact

1. From the toolbar, click the arrow next to New and select New Contact. The New Contact form opens.
2. Enter contact information, including first and last name, e-mail address, job title, company information, e-mail and instant messaging details, and notes. You can also upload a photo of this contact.
3. In File As, select how you want to file the name. The default is to file the contact by last name, first name.
4. In Address Book select the personal address book where you'd like to save the contact.
5. Click Save.

To add a new contact from an existing mail message:

1. Open the mail message.  The header is displayed in gray, at top of message detail pane. You can add e-mail addresses in the From:,  To:,  Cc:, and Bcc: fields.
2. Right-click the name to add to your contact list and choose Add to Contacts.
3. The New Contact form opens pre-populated with the information that was available from the e-mail header. Check these pre-populated fields for correctness and add additional information as well.
4. In File As, select how you want to file the name. The default is to file the contact by last name, first name.
5. In Address Book select the personal address book where you'd like to save the contact.
6. Click Save.

To edit contact information

To search for and open a contact form:

1. Open your Address Book tab.
2. In the Search box on the Search bar, enter search criteria such as a first or last name or group name.

To search by e-mail address, the complete address must be entered. First or last name must be a whole-word match. For example, you could enter something like Smith or smith@acme.com.

1. From the drop-down list next to the search field, select Contacts to search your address books or select Company Contacts to search the company address book
2. In the Edit Contact form, double-click the record to open the contact for editing.
3. Click Save to commit your changes.

To open a contact form for editing:

1. From an Address book, right click on the contact to be edited and choose Edit Contact.
2. Make the changes and click Save to commit your changes.

To move a contact to another address book:

You can move a contact by one of the following:

From the Contact form

1. Select the contact and open the contact form.
2. In the Address Book pull-down menu, select the address book where you want to move the contact.
3. Click Save.

From the contact name

1. Right-click on the contact to move.
2. Select Move. In the Move Contact dialog, select the address book where you want to move the contact to.
3. Click OK.

To delete an Address book entry:
Contacts can be deleted in one of three ways:

1. From an address book, select the contact to be removed, and click on the toolbar
2. Drag the contact name to the Trash folder
3. Right-click on the contact and select Delete

If you delete a contact that was automatically added to your address book, the contact is moved to the Trash folder. You cannot add the name back to your address books until you delete the contact from the Trash folder.

When contact names are deleted, they no longer appear in your address book and information is not available from the name tool tips for the address auto-completion or from the address search dialog in the mail compose window.

To delete a Contact List:

Right-click on the contact list you created and select Delete.

Most email issues can be resolved by one of the following:
1. Reboot you computer.
2. Disable any Anti-Virus software. If this corrects the problem contact your Anti-Virus vendor for assistance.
3. Disable any Firewall software. If this corrects the problem contact your Firewall vendor for assistance.
4. If the problem persists, please contact Customer Support at 1-866-496-9669. Representatives are available 24 hours a day, 7 days a week.

If our cable lines are damaged, you will not have a cable or Internet connection. However, if the cable outage is due to equipment or signal problems, you may still have an Internet connection.

If you are unable to connect to the Internet, try the following steps to reset your modem.

1. Turn off your computer
2. Unplug the power cord for your modem If the lights do not go out then please contact us at 1-866-496-9669.
3. Wait 10 seconds and then plug it back in
4. Wait until the lights on the modem stabilize.  For the first several seconds, they will blink and turn on and off.
5. Restart your computer
6. Try connecting to the Internet

If you are still having problems, contact us at 1-866-496-9669

Simply connect your new computer to your modem using the same Ethernet cable that your old computer used and connect to the Internet.  Once connected, visit portal.wowway.net to set up your homepage and access your email and other settings.

If you are adding a new computer in addition to your current computer, you may want to consider WOW! Home Networking.

The most common way to block these pop-ups is to install a "pop-up blocker." There are many such programs in existence, and lots of them are free.  WOW! offers a free pop-up blocker as a part of the WOW! Toolbar.  To download the WOW! Toolbar, click here.

Yes, with WOW! Internet you can access newsgroups.

There is a limit of 5 GB per month for newsgroup usage. Once this limit has been reached you can't access again until the next month. The month currently resets on the 1st of each month. You can check your usage on your portal page.

NOTICE: Once you have set up your newsgroup access you can no longer change your primary e-mail account name. If you wish to make changes to your primary e-mail account, please do so before setting up the news service.

1. Open Outlook Express.
2. Click Tools and then select the Accounts option.
3. Click on Add and then select News.
4. In the Name Field type in your name and click Next.
5. Type in your e-mail address and click Next.
6. In the News Server Name field type the following: news.wowway.com
7. Check the option 'My news server requires me to logon' and then click Next.
8. Enter your primary account name (username@wowway.com ) and the password for the primary e-mail account. Check the option 'Remember password'. (note: Once you have set up your newsgroup access you can no longer change your primary email account name).
9. Click Next.
10. Click Finish.
11. Click Close.

From the WOW! Portal, go to the bottom of the page. In the footer area of the page click on "Make this your home page". Choose Yes when prompted and wowway.com will be your home page.

In order to bring you regionalized content, the WOW! Portal uses cookies. Please make sure your browser accepts cookies.

To check to see if your browser accepts cookies, in Internet Explorer 6, go to Tools > Internet Options and select the Privacy tab. Make sure the slider is set to medium. Then click on the Advanced button. The Accept buttons should be selected. If the Override automatic cookie handling is not selected you will not be able to make any changes. If you can see that the accept buttons are selected, no further action is required.

Click on OK until you are back at the Internet Options screen. Select the General tab and select delete cookies. This step may take a minute or two. When complete click on OK and close your browser.

Reopen your browser. If you have wowway.com set as your home page, you should go to the WOW! Portal. If you have a different home page type wowway.com in the address bar and select Go.

Important: You must be on the WOW! network to automatically go to your WOW! Portal. If you are trying to access the WOW! Portal from work or off the WOW! network you will need to choose your WOW! Portal from the Troubleshooting and Support Menu on the Welcome to WOW! page or visit portal.wowway.net

To learn more about the WOW! Portal, visit portal.wowway.net or watch the video at http://portal.wowway.net/tour/

If you have forgotten your password, click the "Forgot Username or Password" link under the Username field. Follow the simple instructions to reset your password. If your password is correct but you still cannot log in, check your cookie settings. In order to log into the WOW! homepage, your browser must accept cookies. To allow your browser to accept cookies:

1. Click "Tools".

• 2. Click "Internet Options".
• 3. Click the "Privacy" tab.
• 4. Set the Privacy level to "Medium".
• Safari
• 1. Click the gear icon in the upper right portion of the screen.
• 2. Click "Preferences".
• 3. Click "Security".
• 4. For Accept Cookies, choose "Only from sites I visit".
• Chrome
• 1. Click the wrench icon in the upper right portion of the screen.
• 2. Click "Options".
• 3. Click the "Under the Hood" tab.
• 4. Click the "Content Settings" button.
• 5. On the Cookies tab, select "Allow local data to be set (recommended)".
• Firefox
• 1. Click "Tools".
• 2. Click "Options".
• 3. Click "Privacy".
• 4. Select "Accept cookies from sites".

•  
  1. Optionally, select "Accept third-party cookies".

WOW! High Speed Internet is an always-on connection to the Internet that is provided over cable lines. Because it doesn't use a phone line, you can talk on the phone, surf the Internet and watch TV at the same time! With four different speeds to choose from, you can find the service from WOW! that will fit your Internet needs.

PC: 

• Processor: 133 Mz or higher
• O/S: Windows 2000 or higher
• RAM: 64 MB
• Free Hard Drive Space: 150 MB
• Network Adapter: Ethernet or USB Adapter

Macintosh: 

• Processor: Power PC or higher
• O/S: Macintosh 9.0or higher
• RAM: 64 MB
• Free Hard Drive Space: 100 MB
• Network Adapter: Ethernet (already installed) or USB adapter

You do not have to have WOW! Cable to get WOW! Internet but with such great package deals, why wouldn't you get both services from WOW! Learn more about our pricing and packaging options!

Yes, to find out more about WOW! Internet dial-up options, contact WOW! at 1-866-4WOW-NOW. Find a list of dial-up phone numbers in the area you are going.

Because WOW! Internet is connected using a cable modem over your cable line, you won't tie up the phone when you use the Internet. The connection is always-on so there won't be anymore waiting for a dial-up connection. And unlike dial-up, WOW! Internet offers four different speeds to choose from so you can find the service level that will fit your Internet needs.

WOW! Internet is unique because we offer our customers multiple speeds to choose from. With most DSL or cable providers you get one standard speed, and sometimes a second speed is offered. With four speeds, you are sure to find the service level that meets your Internet needs.

Yes. AOL offers a Bring Your Own Access service for an incremental monthly fee. If you are interested, please contact AOL directly for more information.

Yes, you can watch TV and use your WOW! Internet simultaneously. Just like you can watch different things on different TVs in the house at the same time with WOW! cable, you can watch a program and surf the Internet at the same time with WOW! Internet.

Click for a complete list and description of these files.

1. Go to the web page you want to set as your homepage.
2. Click TOOLS then choose INTERNET OPTIONS.
3. Click USE CURRENT.

Yes, your chat software will work with your WOW! Internet service. For instructions on set up or how to use these programs, please visit the appropriate chat program's web site.

It is important to install firewall software or hardware to protect your computer, regardless of the type of Internet connection you use. WOW! provides WOW! Security for download off of the WOW! Customer Home Page. There may be a fee for this software depending on what level of Internet service you have.

The IP address is automatically released and renewed every 4 days by your computer. This will not effect your web browsing.

Win 95/98/ME Operating Systems:

1. Click START and then select RUN.
2. In the Run dialog box, type in WINIPCFG and click OK.
3. The IP address will be displayed.

Win NT/2000/XP Operating Systems:

1. Click START and then select RUN.
2. In the Run dialog box, type in CMD and click OK.
3. The Command Prompt window will open. Type IPCONFIG/ALL and hit the return key.
4. The IP address will be displayed.

1. Select the APPLE menu.
2. Select CONTROL PANELS.
3. Select TCP/IP to display TCP/IP settings.
4. Click the Customer Care And Support button on the left.

WOW! Security is provided by F-Secure, an internationally recognized and fast growing online security provider. F-Secure's solutions are also available through major ISPs such as France Telecom, TeliaSonera, PCCW and Charter Communications. More information can be found at F-Secure.

WOW! Security is offered at no charge to WOW! Xtreme and Xtreme Turbo customers. All other WOW! Internet customers can add WOW! Security for only $1.99/month.

You may install WOW! Security on up to 3 PCs in your house.

For more information on WOW Security please click here.

Yes, you must uninstall all previous security and antivirus software before installing WOW! Security.

Please follow the software manufacturer's recommendations for uninstalling their product(s). The F-Secure installation process will uninstall many security and antivirus products automatically.
If you have Norton security or antivirus products on your computer you will need to use their process for uninstalling their software. Detailed instructions can be found here.

Yes, parental control is included with WOW! Security.

Parental Control allows parents to control access to Internet content that might be harmful for small children or teenagers and includes a Time Lock to limit the time that children can spend on the Internet.

With Parental Control you can

• Control the time of day when access to the Internet is available to your children.
• Determine what web sites the computer user can access.  Restricted sites cannot be accessed without the parental password.

Parental Control browsing modes

• Small child browsing mode
  The Child browsing mode is active by default after product installation or after you have restarted the computer. When the Small child browsing mode is active, users can access only those web sites that are specifically allowed for them.
  
• Teenager browsing mode
  When the Teenager browsing mode is active, users can access all Internet sites except those containing restricted content, such as drugs or adult material. Parents can deny additional sites or allow access to blocked sites for this browsing mode.
  
• Parent browsing mode
  When the Parent browsing mode is active, you can access all Internet content without any time restrictions. When you install Parental Control, you are asked to create a password for the Parent browsing mode.

Web page filter

The Web Page Filter controls which web pages and web sites are filtered for each browsing mode. It analyzes and filters web pages automatically based on their content.

• You can modify the Web Page Filter settings by selecting Internet > Parental Control > Teenager and clicking the View catgories link.
  
• For users of the Teenager browsing mode, you can select whether you want to filter web pages by category, or just log all visited web pages.
  
• For users of the Small child browsing mode, you can select to allow only web sites that are suitable for children.

Allowing and denying web pages

Web Site list keeps track of web pages that have been accessed, and lists allowed and denied pages for each browsing mode.

Browsing Protection

The new Browsing Protection feature tells you which websites are safe to enter and which you should avoid. Harmful sites are blocked automatically to ensure safe surfing, while Parental Control keeps your children safe from inappropriate web content.

For more information click here.

Phishing is the term coined by Internet scammers who imitate real companies to entice people to share user names, passwords, account information or credit card numbers.  The most common ploy is to copy the look and feel of a web page or email from a major company and use that design to set up a nearly identical page that appears to be part of the company's site.

To avoid being the victim of a phishing scam, be suspicious of any email that asks for your personal account information, such as user names, passwords, and account numbers.  Always make sure you use a secure server when submitting credit card information. To make sure you're using a secure server, check the beginning of the web address in your browsers address bar - it should be https:// rather than just http://.  If you think you have replied to a fraudulent email with personal information, contact the company immediately.

WOW! will never ask you for personal information (passwords, usernames, billing or payment information) via email.

WOW! Internet provides you 10Mb of web space to use as you please. Most customers choose to use this space to post their personal home page on the Internet.

1. Log in with the Primary account.
2. Select Account Manager.
3. Select Account Settings.
4. Select Webspace Maintenance and initialize your web space.
5. Note: Once you have initialized your web space you will no longer be able to change your primary e-mail account username.

First you must initialize your web space at the WOW! Customer Home Page

1. Log in with the Primary account.
2. Select Account Manager.
3. Select Account Settings.
4. Select Webspace Maintenance and initialize your web space.
5. Note: Once you have initialized your web space you will no longer be able to change your primary e-mail account username.

To upload content to your web space, follow the step by step instructions:

1. Open your FTP client program of choice (WS_FTP, Cute FTP etc)
2. FTP to ftp-www.wowway.com (this is the host address)
3. Password: (Same as Primary E-mail account)
4. Username: (Same as Primary E-mail account)
5. The main page (the front page of your website) on your web space must be named index.htm or index.html
6. To see your website go to www.wowway.com/~primaryusername (i.e. www.wideopenwest.com/~jdoe9251).

Ensure that there is Internet connection and the web space has been initialized.  In order for a web space to work it must be initialized; it is not published by default.  It can take up to 4 hours after requesting initialization.

Note: Once the web space is initialized, you will no longer be able to change the primary account username or the URL.

If the web space has been initialized and it has been more than 4 hours, FTP to the account on the web server. You must have an FTP client such as CuteFTP or WS-FTP (or Fetch for MACs).

Login information:
FTP server: ftp-www.wideopenwest.com (or wowway.com)
Username: same as PRIMARY username without the domain (i.e. @wowway.com)
Password: same as PRIMARY e-mail password

Ensure the web space URL was entered correctly. Web space is activated with a tilde (~) followed by the PRIMARY account username.
For example: http://wowway.com/~tsmith

Check if the index.html file has been modified. Renaming, moving, changing to upper case or deleting the index.html file is not allowed. In order to see the web pages, this file must remain intact. WOW! does not restrict the modifying of the file contents – only the way it is named. The “Forbidden” screen will appear when this file has been modified.

Unfortunately, once Web Space has been initialized, you cannot change your username.

If you need more than 10Mb of Web Space, more is available for an additional monthly cost.  Contact us at 1-866-496-9669 to speak with a representative.

Click here for a list of dial-up numbers by State.

Dial-up Internet is available to our Internet customers for an additional charge.  For more information contact us at 1-866-496-9669.

All WOW! supplied cable modems will work with Vista when they are connected via the Ethernet connection on the cable modem. Most WOW! supplied modems will also work with Vista when connected via the USB connection; however, the Hitron modem is not supported by Vista when connected via USB.

Yes, WOW! Security works with Windows Vista (32 or 64 bit versions) as well as Windows 2000 and Windows XP.

To verify or change your connection settings in Windows Vista:

• 1. Click the Start button
• 2. Click Control Panel
• 3. Click Network and Internet
• 4. Click Network and Sharing Center
• 5. Click Manage network connections
• 6. Right-click the connection the customer is using and click Properties
• 7. Click the Networking tab and click Internet Protocol Version 4 (TCP/IPv4), then click Properties
• 8. On the General tab select
• Obtain an IP address automatically
• Obtain DNS server address automatically
• Click Advanced
• 9. On Advanced TCP/IP Settings
• Select the IP Settings tab
• Verify IP Address is DHCP Enabled
• Select the DNS tab
• If there are DNS Server addresses, highlight then click Remove
• If there are DNS suffixes, highlight then click Remove
• Select the WINS tab
• If there are WINS addresses, highlight then click Remove
• Set NetBIOS setting to Default
• Click OK

To access the Network and Sharing Center:

1. Click the Start button in the left-hand corner of your taskbar
2. Click Control Panel
3. Click on Network and Internet
4. Click on Network and Sharing Center
   The Network and Sharing Center will graphically display the network connection.Any issues with the network icons will appear between the connections indicating a problem.Clicking the icons will begin the Network Diagnostics, which will help users to determine the cause of an issue and recommend solutions.
5. **Note: Windows Network Diagnostics may instruct customers to reboot their modems. Customers with WOW! Phone will lose phone service while the eMTA reboots.

To find the version of Windows you are using:

1. Click START.
2. Right-click MY COMPUTER.
3. Click PROPERTIES.
4. The version of Windows that you are using should be near the top of the window, under the System heading

The specific location of the information on this screen will vary slightly depending on the manufacturer of the computer.

In Windows Vista/7:

1. Click START.
2. Choose CONTROL PANEL.
3. Select NETWORK AND INTERNET.
4. Click NETWORK AND SHARING CENTER.
5. CLICK VIEW STATUS.
6. Click DETAILS.
7. The IP address appears next to IPV4 IP Address.
8. Click CLOSE to exit.

 In Windows XP:

1. Click START.
2. Choose CONTROL PANEL.
3. Select NETWORK AND INTERNET CONNECTIONS.
4. Select NETWORK CONNECTIONS.
5. Click on the Internet Connection you are using.
6. In the lower left of the window, the IP Address will be located under the DETAILS tab.

You can change your Spam settings by following these steps:

1. Click WOW! SPAM Settings in the left navigation window.
2. Select a setting option:
   1. None - Filters are off and SPAM messages are delivered to the Inbox.
   2. Low - Obvious SPAM is caught in the filters and some may still be delivered to the Inbox.
   3. Medium (recommended) - A moderate amount of SPAM is caught in the filters and delivered to the Junk folder.
   4. High - More SPAM is caught in the filters and sent to the Junk folder.
3. Click Apply SPAM Settings.
4. A popup message will appear to indicate the settings have been changed.

Much like advertising on your favorite websites and other webmail services, the ads help defray the costs associated with providing an enhanced and feature rich email product. We work to maintain an appropriate balance between advertising and your online experience with WOW!.  We believe the placement of the ads in the right column offers the least amount of interference while ensuring we can continue to improve our email service to all WOW! Internet customers at no additional cost.

The Enhanced version is a full web-based "e-mail client", providing full functionality including drag and drop capabilities and mouse over functions for maps, dates and e-mail addresses. The Enhanced version also has the ability to perform "right-click" for common functions. Many portions of the Enhanced version interface allow pop-up action menus that appear when you pass your cursor over an item such as a folder and click your right mouse button. The exact menu choices that appear depend on the type of item.

Right clicking on the following displays right-click menus:

• Conversations. You can mark conversations as read or unread, apply tags to conversations, delete conversations, or move conversations between folders.
• Messages. You can reply to or forward the message, edit the message as new, mark it as read or unread, apply tags to the message, delete the message, move it to another folder, print, show original header information, and create a new filter. The option to edit the message as new lets you resend a message without having to forward.
• Names in message headers. You can perform searches on the name, begin composing a new mail message addressed to that person, or add the person to your personal Contacts list. If the name is an existing contact, you can edit the contact entry.
• Folders. You can create a new folder, mark all items within the folder as read, delete or rename the folder, move the folder, expand all folders, or search. You cannot delete system folders (Inbox, Sent, Trash, Junk, Drafts).

The Basic version is a simpler e-mail interface allowing basic e-mail and calendar tasks to be performed. The Basic version is designed for better performance when away from home on slower internet connections or slower PCs.

WebApps, spell checking, drag and drop, right click menus, and keyboard shortcuts are unavailable with the Basic client.

Yes, from the WOW! Customer home page mail section you can simply choose the version you want to load.  You can also choose to change versions from within the WOW! Mail application in the upper right corner.

It's very easy for some users to confuse the Enhanced e-mail client with other webmail interfaces. The truth is that the Enhanced e-mail client truly runs more like a software client that you would run on your PC like Outlook or Outlook Express. When comparing loading time, it's more accurate to compare Enhanced Mail loading time to the time it would take to load a higher-end e-mail client from the PC. When viewed from this perspective, it loads in comparable times to most software clients. The advantage, of course, is that your Enhanced e-mail client is available from anywhere you have access to a PC and a broadband connection.

You can access your WOW! e-mail account from any web browser with WOW! Webmail. Simply go to the WOW! Customer Home Page at http://portal.wowway.net to access your e-mail from the web. If you haven’t already registered, you will need to register first to begin checking your e-mail from the web.

The total size of your email cannot exceed 10MB.  This includes all headers, text, images and attachments. 

1. Before sending your message, click ADD ATTACHMENTS.
2. Click BROWSE and navigate to the file you wish to attach.
3. Double-click the file to add it to your message. 
4. Remember that your email message, including email text, headers, formatting and attachments, cannot exceed 10 MB. 

Email filters allows for automatic filing of messages.  Filters are sets of "rules" that messages are filtered through to place them in different folders.  Filters can be set up to filter a specific email address, part of an email address or specific words in the subject line.  For example, you could assign filters to put emails from your daughter into a separate folder or set up a filter that puts all emails from addresses ending in @wowway.com in a specific folder.

With WOW! Mail, creating mail filters only takes a few seconds:

1. Click Preferences.
2. Click the Mail Filters tab.
3. Click the New Filter button.
4. Enter the rules to filter by and the name to reference the filter by.
5. Click OK. The filter is immediately active.

To mark a message as spam simply select the message by highlighting the message or checking the check box at the far left end of the message, and then click on the "Junk" button in the action toolbar above the messages.

To delete messages from your e-mail account, simply place a check mark in the box at the far left end of the message and click on the "Delete" button on the action toolbar above the messages. To completely remove the message go to the "Trash" folder and repeat the above steps.

Messages are deleted from the trash folder after 14 days

Messages are deleted from the Junk folder after 14 days.

Unread messages are deleted from the Inbox after 120 days

To add a new contact

1. From the toolbar, click the arrow next to New and select New Contact. The New Contact form opens.
2. Enter contact information, including first and last name, e-mail address, job title, company information, e-mail and instant messaging details, and notes. You can also upload a photo of this contact.
3. In File As, select how you want to file the name. The default is to file the contact by last name, first name.
4. In Address Book select the personal address book where you'd like to save the contact.
5. Click Save.

To add a new contact from an existing mail message:

1. Open the mail message.  The header is displayed in gray, at top of message detail pane. You can add e-mail addresses in the From:,  To:,  Cc:, and Bcc: fields.
2. Right-click the name to add to your contact list and choose Add to Contacts.
3. The New Contact form opens pre-populated with the information that was available from the e-mail header. Check these pre-populated fields for correctness and add additional information as well.
4. In File As, select how you want to file the name. The default is to file the contact by last name, first name.
5. In Address Book select the personal address book where you'd like to save the contact.
6. Click Save.

To edit contact information

To search for and open a contact form:

1. Open your Address Book tab.
2. In the Search box on the Search bar, enter search criteria such as a first or last name or group name.

To search by e-mail address, the complete address must be entered. First or last name must be a whole-word match. For example, you could enter something like Smith or smith@acme.com.

1. From the drop-down list next to the search field, select Contacts to search your address books or select Company Contacts to search the company address book
2. In the Edit Contact form, double-click the record to open the contact for editing.
3. Click Save to commit your changes.

To open a contact form for editing:

1. From an Address book, right click on the contact to be edited and choose Edit Contact.
2. Make the changes and click Save to commit your changes.

To move a contact to another address book:

You can move a contact by one of the following:

From the Contact form

1. Select the contact and open the contact form.
2. In the Address Book pull-down menu, select the address book where you want to move the contact.
3. Click Save.

From the contact name

1. Right-click on the contact to move.
2. Select Move. In the Move Contact dialog, select the address book where you want to move the contact to.
3. Click OK.

To delete an Address book entry:
Contacts can be deleted in one of three ways:

1. From an address book, select the contact to be removed, and click on the toolbar
2. Drag the contact name to the Trash folder
3. Right-click on the contact and select Delete

If you delete a contact that was automatically added to your address book, the contact is moved to the Trash folder. You cannot add the name back to your address books until you delete the contact from the Trash folder.

When contact names are deleted, they no longer appear in your address book and information is not available from the name tool tips for the address auto-completion or from the address search dialog in the mail compose window.

To delete a Contact List:

Right-click on the contact list you created and select Delete.

To import contacts from another email program you must first export your contacts from that email program and save them on your computer as comma separated value (.csv) file. Please see the help section of your email program for more information on this process. Once you have saved your address book contacts as a .csv file, follow the instructions below to import them into your WOW! Mail address book.

1. From the Enhanced version of WOW! Mail, select the Preferences tab then Import / Export.
2. Select Contacts for the type of file you wish to import.
3. Use the Browse button to locate the.csv file with the contacts you exported earlier.
4. Select the .csv file and click Open.
5. Click Import and either choose the address book you want the contacts created in or create a new address book.
6. Click OK. Depending on the size of the .csv file, import may take a few minutes.

WOW! Mail Basic Version

To import contacts from another email program you must first export your contacts from that email program and save them on your computer as comma separated value (.csv) file. Please see the help section of your email program for more information on this process. Once you have saved your address book contacts as a .csv file, follow the instructions below to import them into your WOW! Mail address book.

1. From the Basic version of WOW! Mail, select the Preferences tab
2. From the Preferences tab, select Address Book
3. At the bottom of this page, select the manage address books link
4. Use the Browse button to locate the.csv file with the contacts you exported earlier
5. Click on the Import button
6. To view your imported contacts click on the Address Book tab at the top

To export your contacts from WOW! Mail Enhanced version and save your contacts in a comma-separated (.csv) text file format:

1. Go to Preferences, Import / Export.
2. In the Export area, select Single folder and then Browse. A list of all folders including mail, contacts, calendars, and tasks are displayed.
3. Select an address book to export.
4. Click OK.
5. Click Export, and a  File Download screen displays.
6. Click on Save, and choose where to save the exported contacts. You may also choose to rename the file you are saving.
7. Close the File Download screen when it says Download Complete.

To export your contacts from WOW! Mail Basic version and save your contacts in a comma-separated (.csv) text file format:

1. From the Basic version of WOW! Mail, select the Preferences tab.
2. From the Preferences tab, select Address Book.
3. At the bottom of this page, select the manage address books link.
4. Click the link next to Export to .CSV.
5. Click on Save, and choose where to save the exported contacts. You may also choose to rename the file you are saving.

Your Webmail account may have reached its capacity limit. In order to send messages again, the mailbox size will need to be reduced by deleting some of the older, unneeded messages.

WOW! Music featuring MusicNet is your premium all-in-one place for music. The service allows you to play music from any PC using your web browser. You can listen to more than 4 million songs across dozens of genres and can import and burn CDs, transfer songs to a portable device, and create playlists and libraries.  You can also watch videos, listen to the radio and read reviews and bios.

• Microsoft Windows XP or Vista
• Internet Explorer 5.5 or higher and Windows Media Player 10
• Intel Pentium III or higher microprocessor
• 128MB or higher of disk space recommended for the Performer Digital player and your music
• 128MB or higher of memory recommended
• Broadband Internet connection

WOW! Music will simply be included on your monthly statement. No separate credit card charges or additional bills are required; just easy access to the best online premium services.

Most newer MP3 players will work with WOW! Music. Your MP3 player must be able to renew the licenses for your music once every 30 days. Because of this requirement, iPods and iPhones will not work with WOW! Music. In most cases, compatible players will have a "Certified for Windows Vista" or "Certified for Windows 7" label on the packaging. 

WOW! Variety Pak combines content from the top Internet subscription and entertainment sites into a single package.  You can enjoy premium online content from sites such as Shockwave.com^TM UNLIMITED, American Greetings, Encyclopedia Britannica all with one login and at an incredible savings when compared to direct subscription rates. Plus, the service is billed to your monthly statement, so you don't have to worry about giving out your credit card to multiple sites.

With a subscription to WOW! Variety Pak, you'll have access to the following sites. To learn more, click here.

• Clever Island
• Shockwave.com^TM UNLIMITED
• Encyclopedia Britannica
• American Greetings
• Fox Sports
• Weather.com 
• MLB
• NASCAR
• myNoggin
• NHL

WOW! Variety Pak will simply be included on your monthly statement. No separate credit card charges or additional monthly bills are required.

Due to the high resolution and use of video with our premium content providers, we recommend that your computer meet the following minimum hardware and software requirements:

• Any Intel or AMD processor, 400mhz or faster
• Windows 98/2000/XP/ME
• Internet Explorer 6.0 or higher (cookies enabled)
• Windows Media Player 9.0 or higher
• Real Player 6.0 or higher
• Macromedia Flash Plug-In (required for TOTALmusic)
• Shockwave Plug-in (required for GameBlast)
• Active X Plug-in (for streaming video over IE)
• 256MB RAM
• 16-bit sound card and speakers
• 65,000-color video display card
• **WOW! Variety Pak premium online content may not be optimized for MAC users or browsers other than Internet Explorer**

In Internet Explorer 6 or 7:

1. Select TOOLS from the menu.
2. From the drop down menu, select INTERNET OPTIONS.
3. Type http://portal.wowway.net into the white box.
4. Click OK.

1. Click on the TOOLS button
2. Select INTERNET OPTIONS from the menu
3. Under BROWSING HISTORY, click the DELETE button
4. You will then be presented with several types of files to delete:
   1. TEMPORARY INTERNET FILES
   2. COOKIES
   3. HISTORY
   4. FORM DATA
   5. PASSWORDS
5. Select which type of files you would like to delete.
6. In the pop-up window, click YES to confirm the deletion of files.
7. Click CLOSE.
8. Select OK.

1. Click on the TOOLS button
2. Select INTERNET OPTIONS from the menu
3. Under BROWSING HISTORY, click the SETTINGS button
4. You will be presented with several options:
   1. Temporary Internet Files: this sets your preferences for how often Internet Explorer checks for updates of websites.  It is recommended that you leave this setting to AUTOMATIC.  Otherwise, you may be viewing outdated information.
   2. History: this setting specifies how many days Internet Explorer will save your browsing history.
5. After making changes, click OK.
6. Click OK on the Internet Options window.

1. Click on the FAVORITES button.
2. Select ADD TO FAVORITES.
3. From the ADD A FAVORITE pop-up window, you can rename how the page will appear in your Favorites and can assign it a folder.
4. Click ADD.

1. Select Safari from the top menu
2. Pick PREFERENCES from the drop down menu
3. Select the GENERAL tab
4. In the HOME PAGE field, enter the website you wish to set as your homepage

If you have multiple browser on your computer, you will need to set one as a default browser.  To make Safari your default browser:

1. Open the Safari web browser
2. Choose PREFERENCES from the pull down menu
3. Select the heading GENERAL
4. By DEFAULT WEB BROWSER, choose Safari from the pull down list
5. Close PREFERENCES and restart your computer.

To remove proxy servers in Safari, follow these steps:

1. Click EDIT.
2. Click PREFERENCES.
3. Click the ADVANCED icon at the top of the Preferences window.
4. Click CHANGE SETTINGS, next to Proxies.
5. Click the CONNECTIONS tab.
6. Click LAN SETTINGS.
7. Remove the check mark next to USE A PROXY SERVER FOR YOU LAN.
8. Click OK.
9. Click OK on the Internet Properties screen.

Close the Preferences screen

1. Select TOOLS.
2. Choose OPTIONS from the drop down menu.
3. Select GENERAL from the menu.
4. In the LOCATION(S) field, enter the website you wish to set as your home page
5. Click OK.

1. Click TOOLS.
2. Select OPTIONS from the drop down list.
3. Select ADVANCED.
4. Select the GENERAL tab.
5. Click CHECK NOW.
6. Select YES to set Firefox as your default browser.

1.  Select TOOLS.
2. Choose OPTIONS from the drop down list.
3. From the left menu, choose PRIVACY.
4. You will be presented with several choices of files you can clear.  Select the CLEAR button next to the type of file you wish to delete.
5. Click OK when finished.

If you receive proxy errors, you will need to check your proxy settings.

1. Click TOOLS.
2. Select OPTIONS from the drop down menu.
3. Select ADVANCED.
4. Select NETWORK.
5.  Click SETTINGS in the Connection section
6. Change your proxy settings by selecting NO PROXY.
7. CLOSE Connection Settings.
8. Click OK.

When blocking a pop-up, Firefox will display an information bar.  From the information bar:

1. Click OPTIONS in the right corner of the bar
2. Select your preference from the menu:
   1. Allow/Block pop-ups for this site
   2. Edit Pop-Up Blocker Options
   3. Don't show this message when pop-ups are blocked

Game consoles can be connected to the Internet through a direct connection or through a router or hub.  The following instructions are general instructions only and setup for your console may differ. WOW! does not support connecting game consoles.

  Connecting a Game Console using a Direct Connection

1. Verify that your Internet connection is working.
2. Make sure that the game console is turned Off.
3. Plug one end of the Ethernet cable into the Ethernet port of the game console (Nintendo, PS2/PS3 or Xbox) and the other end into the Ethernet port on the back of the cable modem. The modem uses a straight-through (standard) Ethernet cable.
4.  
5. Turn On the game console and test if it is working.
6. If the game console is not working and your modem has a Standby button, press and release the Standby button and then test if the game console works now.
7. Reset the modem and wait for the Cable or Online light to go solid (not blinking).  To reset your modem, unplug it from the wall, wait 10 seconds, and plug it back in.
8. If the game console is still not working, contact WOW! to ensure that your Internet is working properly at 1-866-496-9669.

For Nintendo Wii: if you wish to use a direct connection to the Internet, you will need the Wii LAN Adapter.  WOW! technicians will provide best effort support.

For Nintendo Wii: The Wii comes with a built-in wireless adapter only. If you would like to connect via Ethernet, a separate Wii LAN USB adapter will need to be purchased. WOW! technicians will provide best effort support for connectivity once the adapter is installed.

For XBOX 360: Older XBOX 360 game consoles come with Ethernet connections only. To connect the XBOX 360 wirelessly, a separate adapter will need to be purchased. WOW! technicians will provide best effort support for connectivity once the adapter is installed.

Connecting a Game Console using a Hub or Router

If you want to connect your console to a hub or router, please see the basic connections in the diagram.  For more help, contact the game console manufacturer.

• For PS2, Please refer to the Sony recommended sites:
  Model 50000 at: http://www.us.playstation.com/support/ps2_30k
  Model 70000 at: http://www.us.playstation.com/support/ps2/onlinegaming/70000/routers.html
• For PS3, Please refer to the following website:
  http://www.us.playstation.com/Support/PS3/GettingStarted/s_ps3_gs_si.html

• For Xbox 360[b3] , Please refer Microsoft's list of recommend routers:
  http://www.xbox.com/en-US/support/connecttolive/xbox360/homenetworking/equipment.htm
• For Wii, Please refer to following website:
  http://www.nintendo.com/consumer/systems/wii/en_na/online.jsp

A: WOW! does not provide technical support for game consoles.  For technical support for your game console, contact the manufacturer or retailer where you purchased the console.