Yes, in most homes, all the telephones can be serviced by WOW! Phone. Because WOW! Phone requires touch-tone technology, rotary telephones will not work with WOW! Phone, but all other telephones (cordless or wired) will work without a problem.

Yes, Voicemail is included in the WOW! Phone Advanced package and may be purchased a la carte with the Essential package. The Voicemail feature includes one voice mailbox.

WOW! offers phone service in all of our markets. To order WOW! Phone, visit our online store by clicking here.

If your cable television service from WOW! is working and your phone service is not, please check the following:

• Telephone 1 LED (Telephone 2 LED if there is also a line connected to the Telephone 2 connection on the back of the advanced modem) is ON. (See figure 1)
• Make sure all phones are hung up properly.
• If you are using a cordless phone, check the power or battery status of your phone(s).
• Check the telephone cables to ensure they are connected tightly and the cables are not cracked or broken.

If your phone service is still not working, please try the following steps:

Try plugging a standard phone directly into the Telephone 1 (Telephone 2 if applicable) connection on the back of the advanced modem and check for a dial tone. If there is a dial tone, then there may be an issue with the wiring to the phone jack. It is recommended that you leave the phone connected directly to the advanced modem to place or receive calls until the issue can be corrected.

If you still do not have phone service, it may be that there is an issue with your advanced modem. It may be necessary to reset the advanced modem.

To reset the advanced modem, press the recessed reset button with a pen tip or other pointed non-metallic object on the back of the advanced modem.  Once the online light is solid, connectivity to the network has been restored.  If you have reset the advanced modem and still do not have a dial tone, please check the status of the lights (LEDs) on the modem.  For mnormal operation of the advanced modem the Power, DS, US and Online lights should all be on solid.  he Telephone 1 LED on the front of the advanced modem should be on solid if the phone is on the hook.  If the LED is flashing, check all your phones to see if one is off the hook.

Yes. WOW! is concerned about your safety. We want you to feel secure that emergency assistance is only three digits away, similar to your standard telephone. That's why 911 Emergency Dialing is included with every WOW! Phone plan.

There are some important differences when calling 911 services with WOW! Phone that you should be aware of.

Service Outages Can Prevent 911 Emergency Dialing

Just as your regular cordless phone will not work today without power, your advanced modem does not operate without power. Please note that the WOW! Phone advanced modem also includes back-up power so if there is a power outage, WOW! Phone will still operate for up to 4 hours when fully charged (this will depend on your phones as well – cordless phones or phones that are plugged into an electrical outlet do not work without power) giving you the ability to access 911 services or make other calls. You will not be able to make 911 calls from your WOW! phone if there is a service outage on the cable line connected to your advanced modem.

No, there is no charge from WOW! for switching from your current phone provider to WOW! Phone. We recommend you contact your current phone provider to better understand any termination fees they may apply.

Your WOW! Phone monthly service charge will appear on your WOW! bill. Additional charges for any calls made to international locations, Directory Assistance and Operator Services will appear as line items on the same bill. Call details for local and long distance calls are available online through the billing section of Account Manager at http://portal.wowway.net  

No. One of the greatest benefits of WOW! Phone is the convenience of receiving one bill for your local and long distance service, along with any other services you subscribe to from WOW!.

Yes. For rated calls to an international location, Directory Assistance or Operator Services, you will see the call detail on your monthly statement from WOW! If you would like to review your outbound domestic long distance call detail records, you can access this information online through the billing section of Account Manager at http://portal.wowway.net 

You may have switched service during the middle of your billing cycle with your former phone company. Based on this, the carrier will send you a bill for the last days that you had service in order to close your account. If you believe you are being billed in error by your former phone company, WOW! recommends that you contact them directly.

Click here to review International rates.

Universal Connectivity Fee (Universal Service Fund or USF), Federal: Because telephones provide a vital link to emergency services, to government services and to surrounding communities, it has been our nation’s policy to promote telephone service to all households since this service began in the 1930s. The USF helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the costs of providing telephone service is high, schools and libraries and rural health care providers. Congress has mandated that all telephone companies providing interstate service must contribute to the USF. Although not required to do so by the government, WOW! passes through and itemizes its USF contribution costs in the form of a line item on your bill called the ‘Universal Service Fund’.

WOW! Phone is a multi-feature, residential phone service. Using WOW! Phone is as simple and easy as your existing phone service from your traditional phone company.  WOW! Advanced Phone includes unlimited calls within the United States and Canada for one low monthly rate.

WOW! offers phone service in all of our markets. To order WOW! Phone, visit our online store by clicking here.

Yes, in most cases you will be able to keep your existing phone number and receive phone service from WOW! This means that you can get WOW! Phone and you will continue to receive calls from your family and friends without having to notify them of a new telephone number. Prior to transferring your number to WOW! Phone, we will need to verify the availability of the number from your current phone provider.  If you are moving, it may be more difficult to take your phone number with you but with you but we can tell you if you will be able to keep your phone number.

Yes, in most homes, all the telephones can be serviced by WOW! Phone. Because WOW! Phone requires touch-tone technology, rotary telephones will not work with WOW! Phone, but all other telephones (cordless or wired) will work without a problem.

The Advanced! Phone packages provide you unlimited local and long distance calling, so you can place calls anywhere across the United States  and Canada for just one low monthly price. There are no minutes to watch, so feel free to talk as long as you want. If you don't usually make long distance calls, WOW! Essential Phone package may be a good choice for you with free local and local toll calls and nationwide long distance and calls to Canada at just $0.05/minute.

Yes. Caller ID display equipment works with WOW! Phone. WOW! Phone offers Caller ID with the WOW! Phone Advanced package. To use the Caller ID features you must have Caller ID display equipment or a phone with Caller ID built in.

Yes. An additional line may be added to your WOW! Phone service.

If WOW! Phone is installed as your primary phone connection, your primary local phone company line will be disconnected, preventing the use of DSL or phone services from that local phone company. If you are a DSL subscriber wishing to use WOW! Phone on all of the phone outlets in your home, as well as keep your high-speed Internet access, you will need to get high-speed Internet connection from WOW! instead of your current DSL provider.

WOW! offers a choice of high speed Internet services to meet your individual Internet needs. For more information on our bundles, contact us at 1-866-4WOW-NOW (1-866-496-9669).

Yes. While WOW! Internet and WOW! Phone are connected to the same advanced modem, they operate independently from each other. There will be no deterioration of either service while using both services at the same time.

In most areas, WOW! Phone is for residential service only.  We do currently offer WOW! Phone for commercial use in our Evansville, Indiana market and we will be offering WOW! Phone for commercial use in our other markets soon.

Yes. WOW! provides complete support for all of our services and WOW! Phone is no different; our friendly and professional customer service representatives are available 24 hours a day, 7 days a week and may be reached by calling 1-866-4WOW-NOW (1-866-496-9669). 

WOW! Phone offers the most popular calling features at no extra charge:

• Call Waiting
• Call Forwarding (*72)
• Anonymous Call Rejection
• Call Return (*69)
• 3-Way Calling
• Caller ID
• Caller ID for Call Waiting
• Repeat Dial
• Selective Call Rejection
• Selective Call Forward
• Voicemail (available a la carte for Essential Phone customers)
• Caller ID to TV (if customer has WOW! Advanced Phone and Digital Basic customer. Available a la carte if customer has WOW! Advanced Phone and Digital Value Cable)

Also included in all WOW! Phone packages:

• Unlimited nationwide local, local toll calls and long distance with Advanced Phone. WOW! Essential Phone includes local and local toll calls and a  $0.05 minute rate nationwide long distance and calls to Canada
• Local Number Portability
• 911/E911 Services
• 900/976 Number Block (you may choose to unblock this feature)
• Collect Calling (you may choose to block this feature)
• *67 Caller ID Block
• Standard Directory Listing (residential only)

* Certain phone features may not be available in your area depending upon the capabilities of the interconnecting providers

Yes, you can receive collect calls as you normally would. For any collect calls you accept, you may be billed separately by the phone company from which that call originated.

Yes, Voicemail is included in the WOW! Phone Advanced package and may be purchased a la carte with the Essential package. The Voicemail feature includes one voice mailbox.

Yes. The Advanced Phone package allows you to call anyone, anytime, anywhere in the United States and Canada for one simple and low monthly price. Essential Phone customers pay only $0.05/minute for nationwide long distance and calls to Canada. There are no changes in the way you make a long distance call with WOW! Phone. Calls to international locations are extra but are billed at rates competitive with other major providers. For a complete list of international call rates, click here.

Yes. Calls to international locations are not included in your monthly package price, but are billed at rates competitive with other major providers. And there are no changes to how you place international calls with WOW! Phone. Just dial as you normally would. (example: 011+country code + city code+ plus the number of the person you are trying to reach). For a list of International Calling Rates, click here.

Yes. Similar to your existing phone provider, WOW! has additional fees to use these services.

No, WOW! Phone does not offer calling cards.

Yes. WOW! Phone allows you to place local, long distance and, international calls; access operator services, directory assistance, as well as emergency 911 services; and provides typical calling features and directory listings you would expect from your current residential telephone provider.

The Advanced Phone calling plan includes unlimited long distance calling in the United States for one low monthly price, making it unnecessary to use a calling card from home. However, you may place calling card calls from your WOW! Phone. Charges will apply directly from the company through which you acquired your calling card, and will not appear on your WOW! Phone bill. WOW! does not offer a calling card connected with WOW! Phone Service

As reflected in WOW!'s Privacy Policy for phone customers (which can be found in its entirety here) WOW! adheres to all applicable laws governing privacy in general and nondisclosure of personally identifiable information in particular (including but not limited to 47 U.S.C. Sec. 551). While WOW! does not know whether other telecommunications providers have participated in the NSA's tracking, WOW! has not participated.

TRS is a free service, available 24 hours a day, seven days a week, that enables people who have difficulty speaking or hearing to use a standard voice telephone. Callers can contact a TRS by dialing 711 from anywhere in the United States. All WOW! phone service supports 711 dialing to access a TRS. The TRS service calls are facilitated by a communications assistant (CA) who serves as the "link" in the conversation between WOW! and the customer. The CA says, "Hello, this is the relay service. Have you received a relay call before?" The TRS service is available in English and Spanish.  All conversations occurring with the assistance of a CA are confidential and cannot be disclosed by the CA.  In an emergency the caller should still call 911 for the fastest response of emergency personnel.

For more information regarding 711, visit www.fcc.gov/cgb/consumerfacts/711.html.

Yes. In order for WOW! to effectively complete the installation and test your WOW! Phone service, you must be present at the time of installation. If you cannot be home at the time of the scheduled installation, it is important that you contact WOW! as soon as possible so we can reschedule your installation and avoid a situation where you may be without phone service completely. If you are not home at the time of installation and do not contact WOW! to reschedule the appointment, we will be forced to cancel your WOW! Phone order and you will need to contact us again to place a new order. Failure to reschedule your appointment as soon as possible may result in the loss of your existing phone service.

Your WOW! Phone service will be activated once our technician has completed installation. During installation, the WOW! technician will provide you with a user guide that summarizes the calling plan and features associated with WOW! Phone.

Yes. If you decide to keep your current telephone number you will not need to contact your old provider; we will do that for you. In the event you are keeping your current telephone number, you will continue to have service from your old provider until the installation is complete and we inform them that WOW! is providing service.

If you receive a new telephone number from WOW!, then it will be necessary for you to contact your old provider to disconnect service. We would recommend that you do that after the installation of WOW! Phone service so as to minimize service disruptions.

If you are a current high-speed Internet customer and own your cable modem, then the installation will involve providing you with a new advanced modem. The advanced modem will serve as your connection for WOW! Phone service. There is a small monthly lease fee for this advanced modem.

No. There is no additional equipment to buy as long as you have a working touch-tone telephone in your home.

No. Any standard, touch-tone phone will work with WOW! Phone. It makes no difference whether it is a wall mounted phone or a portable cordless phone. All types of standard, touch-tone phones can be used. Answering machines, fax machines and caller ID display equipment will also work with WOW! Phone service. However, it is important to note that rotary phones are not supported by WOW! Phone.

The advanced modems are maintained by WOW! and are subject to a monthly lease fee. Leasing the equipment from WOW! means you need not worry about replacing old, obsolete or broken equipment.

The advanced modem that supports WOW! Phone has a back-up battery that lasts for up to 4 hours when fully charged. Regular phones will continue to work as usual during the back-up battery time provided. The battery will recharge once power has been restored, and takes about 18 hours to recharge from a fully discharged state. Please note that if you use a cordless phone or a phone that is plugged into an electrical outlet, it will not have power during a power outage.

Yes. Cordless home phones work with WOW! Phone.

WOW! Phone will work with most monitored home security systems. WOW! Phone also includes back-up power for up to 4 hours when fully charged in the event of a power outage. Similar to traditional telephone service providers, WOW! does not install, support, or service monitored home security systems. WOW! strongly recommends contacting your security system provider to conduct a test on your alarm system after installing WOW! Phone and on a regular basis as needed.

Yes, WOW! Phone should have no impact on your computer home networking.

Yes. Fax machines will work with WOW! Phone as long as they are set to tone dialing.

Yes. Answering machines will work with WOW! Phone.

The information below shows the WebSTAR DPX2203C advanced modem LED patterns during normal operation. The Power LED should always be on during normal operation. The Link LED only indicates the link status of the Ethernet interface. The USB interface does not use this LED.

Receive:
Flash = Normal Traffic Flow

Send:
Flash = Normal Traffic Flow

Cable:
On = Internet available.
Off=Internet not available.

PC:
On = CPE connected to ethernet port
Off = CPE not connected to Ethernet port

Telephone 1 / Telephone 2:
On = Service available. Phone off hook.
Off = Normal Operation

Battery Lights:
Battery Low = Recharge battery soon.
Replace Battery = Battery expired. Please replace battery.

WOW! Phone will work with dial-up Internet service. However, WOW! does offer several options for high-speed Internet service. When bundled with our phone and cable TV services, our high-speed Internet may cost less than many dial-up providers.

Yes, but you might not need your Caller IQ Phone to provide you with a Low Cost Routing (LCR) feature any longer. The Advanced Phone calling plan includes unlimited long distance calling in the United States for one low price.

The Caller IQ Phone with LCR feature may actually prevent you from making long distance calls through your WOW! Phone. We advise consulting your telephone user manual to turn off your LCR feature

If you are a current WOW! High-speed Internet customer, then the installation will involve replacing the existing high-speed cable modem for a new advanced modem. The advanced modem should remain with your computer so that you can use it for high-speed Internet access as well. A phone outlet needs to be nearby to complete a typical installation.

If you do not have WOW! High-speed Internet, the advanced modem should be placed in an area that is easily accessible to a cable connection and a phone jack. The WOW! technician will be able to help you determine the best place to install the advanced modem.

Please try the following:
1. Reset your modem. On the back of the modem where the cables are located, there is a small hole labeled “Reset”. Insert an unfolded paperclip (or toothpick or something similar in size) for 2-3 seconds. Wait 1-2 minutes. Retest your phone service.
2. Connect one telephone handset directly into the Telephone 1 port on the back of the modem. You will need to disconnect the telephone cord already connected to that port to try this. Check to see if the issue is resolved.

If the issue is not resolved, please use an alternate phone line (cell phone, neighbor's phone, etc) to contact Customer Support at 1-866-496-9669. Representatives are available 24 hours a day, 7 days a week.

Yes. To remove Voicemail, please contact Customer Support at 1-866-496-9669. Representatives are available 24 hours a day, 7 days a week.

You can find the Phone User Guide here.

The government has a website that you can use to sign up for the Do Not Call list. You can find that here.

To reset the advanced modem, press the recessed reset button with a pen tip or other pointed non-metallic object on the back of the advanced modem. Once the online light is on solid, connectivity to the network has been restored. If you have reset the advanced modem and still do not have a dial tone, please check the status of the lights (LEDs) on the modem. For normal operation of the advanced modem the Power, DS, US and Online lights should all be on solid. The Telephone 1 LED on the front of the advanced modem should be on solid if the phone is on the hook. If the LED is flashing check all your phones to see if one is off the hook.

You will need to install the USB drivers for the advanced modem if you use the USB connection. For more information about installing the USB drivers, please see the question - How do I install the USB drivers for the advanced modem?

The USB drivers for the advanced modem are on the CD that accompanies the modem. After ensuring the advanced modem has power, proceed as follows:

1. Plug the appropriate end of the USB cable into the advanced modem and the other end into the computer’s USB port.
2. Insert the Touchstone USB Drivers CD into the CD drive on the computer.
3. Click the Next button. The wizard prompts you for the location of the drivers.
4. Select “Search for a suitable driver...”, then click the Next button. The wizard displays a list of search options.
5. Make sure the CD-ROM option is selected (checked), then click the Next button. The wizard searches the specified locations, then displays the location and name of the appropriate driver.
6. Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete.
7. Click the Finish button.

If your cable television service from WOW! is working and your phone service is not, please check the following:

• Telephone 1 LED (Telephone 2 LED if there is also a line connected to the Telephone 2 connection on the back of the advanced modem) is ON. (See figure 1)
• Make sure all phones are hung up properly.
• If you are using a cordless phone, check the power or battery status of your phone(s).
• Check the telephone cables to ensure they are connected tightly and the cables are not cracked or broken.

If your phone service is still not working, please try the following steps:

Try plugging a standard phone directly into the Telephone 1 (Telephone 2 if applicable) connection on the back of the advanced modem and check for a dial tone. If there is a dial tone, then there may be an issue with the wiring to the phone jack. It is recommended that you leave the phone connected directly to the advanced modem to place or receive calls until the issue can be corrected.

If you still do not have phone service, it may be that there is an issue with your advanced modem. It may be necessary to reset the advanced modem.

To reset the advanced modem, press the recessed reset button with a pen tip or other pointed non-metallic object on the back of the advanced modem.  Once the online light is solid, connectivity to the network has been restored.  If you have reset the advanced modem and still do not have a dial tone, please check the status of the lights (LEDs) on the modem.  For mnormal operation of the advanced modem the Power, DS, US and Online lights should all be on solid.  he Telephone 1 LED on the front of the advanced modem should be on solid if the phone is on the hook.  If the LED is flashing, check all your phones to see if one is off the hook.

If your phone is not working and you also have WOW! Internet and/or WOW! Cable, please check your other services to see if they are working. If they are also not working then there may be a cable outage in your area. Please contact WOW! at 1-866-4WOW-NOW (1-866-496-9669).

If you reset the advanced modem you will lose connectivity to the Internet and phone service while the modem reconnects with the WOW! network. This means that if you are using your phone while trying to reset the modem, your phone call will be disconnected.

The following information shows the advanced modem LED patterns during normal operation. The power LED should always be on during normal operation. The Link LED only indicates the link status of the Ethernet interface. The USB interface does not use this LED.

DS
On = Connected to Internet
Flash = Not Connected to Internet, Standby mode enabled
US
On = Connected to Internet
Flash = Not Connected to Internet, Standby mode enabled
Online
On = Internet available, Standby mode disabled
Off = Internet not available, Standby mode enabled
Link
On = CPE Connected to Ethernet port
Off = CPE not connected to Ethernet port
Flash = CPE Activity on Ethernet port
Telephone1/ Telephone2
On = Service available, phone on hook
Off = Service not available
Flash = phone off hook
Battery1/ Battery 2
On = Battery good
Off = Battery bad or missing
Flash = Battery low

The Standby button may be used to disconnect your computer from the Internet when not in use (Standby mode enabled). Pressing the button again will reconnect your computer to the Internet (Standby mode disabled).

The standby button has no effect before the modem has registered on our network. The current Standby mode setting is stored on non-volatile memory. If the advanced modem is reset or loses power, it returns to its previous state.

The Standby button will not affect the telephone service.

AC:
Green = Indicates the power supply is on house power.
Yellow=Indicates the power supply is on battery power.

Output:
DC output power is provided by the battery or house power

Battery:
Off = Battery good.
On=Replace battery.

To remove the battery from the standalone unit, pull open the door on the front of the unit. Push the battery release lever to the right. With your other hand, pull firmly on the battery strap to release the battery.

To remove the battery from the WebSTAR DPX2203C advanced modem, press front panel as indicated above the Webstar logo and the door will pop open. Next pull battery firmly by the strap and remove.

Follow these steps to install the WebSTAR cable modem USB drivers:

• Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC.
• Wait for the Power and Cable indicators on the cable modem to illuminate solid green; then plug the USB cable into the USB port on your PC. Result: Found New Hardware Wizard window opens
• In the Found New Hardware Wizard window, select Install from a list or specific location (Advanced) and then click Next.
• In the Found New Hardware Wizard Window, select Search removable media(floppy, CD-ROM), and then click Next. Result: The Hardware Installation window opens
• In the Hardware Installation window, click Continue Anyway to continue the installation. Result: The Found New Hardware Wizard reopens with a message that the installation has finished.
• Click Finish to close the Found New Hardware Wizard window. Result: the USB drivers are installed on your PC and your cable modem is now ready for use.

The Call Forwarding feature will direct a call to the number the user dictates - this destination number can be changed each time Call Forwarding is set. To activate, dial *72. Dial the number you want to forward your calls to. When someone at that number answers, Call Forwarding is activated. If no one answers or the line is busy, press the receiver button for one second and repeat the steps listed above within two minutes. When you hear two beeps, Call Forwarding has been activated. To deactivate,, dial *73.You'll hear two short tones followed by the dial tone.

Use Call Return to automatically dial your last incoming call, whether the call was answered, unanswered, or busy. To activate, dial *69 and listen for a recording of the last number that was called. To call that number, dial 1. If the number is busy, hang up. Within 30 minutes, during which you can still make and receive calls, a distinctive ring will signal when the number is available. If the 30 minutes pass without the distinctive ring, Call Return is deactivated. To deactivate while waiting for the party you are trying to reach to become available, dial *89.

*Certain phone features may not be available in your area depending upon the capabilities of the interconnecting providers.

Caller ID allows you to see who's calling before you answer the phone. After the first ring, information about your incoming call will automatically appears on your Caller ID screen.

Note:

• If you see "Private" or "P", the caller may have blocked the display of their name and number by pressing *67 before placing the call.
• If you see "unknown name", "unknown number", "out of area" or "O", the caller is in an area that does not support Caller ID. Not all phone companies support the Caller ID of callers from other companies. You may see the caller's state and phone number, or just the phone number, if the other company does not support Caller ID.
• You need a Caller ID display telephone or an add-on display to see Caller ID.

When you're on the phone and another call comes in, Caller ID for Call Waiting will allow you to see who is trying to reach you in the same way you would see an identifier for a caller if the phone were not being used.

Note: Results of this feature may vary depending on the type of caller ID equipment you own

Call Waiting allows you to hear when another caller is trying to reach you when you are already on another call. When a second call comes in, the caller hears normal ringing while you hear a special tone.

To answer a second call:
Press and quickly release the receiver or "flash" button on your phone. While you talk with one caller, the other caller is automatically put on hold. Each conversation is private.

To alternate between calls:
Press and quickly release the receiver or "flash" button again to return to the first call.

To end either call:
Hang up and your phone will ring right away. When you answer it, you will be connected with the other call.

To cancel Call Waiting:
Dial *70, wait for a dial tone and dial your number. You must do this each time you wish to cancel call waiting.

Selective Call Rejection allows you to screen calls from up to 12 numbers that you specify.

To activate or deactivate Selective Call Rejection:

• Listen for a dial tone.
• Dial *60.
• Listen to the ON/OFF announcement.
• To turn the feature ON or OFF, press 3.

To program a number:

• Listen for a dial tone.
• Dial *60.
• Press #.
• Wait for the tone.
• Enter the selected phone number.
• Press # again.
• Hang up.

To add the number of the last incoming call to the list:

• Listen for a dial tone.
• Dial *60.
• Dial #01#.

To remove or hear the phone numbers on your list:

• Listen for the dial tone.
• Dial *60 and listen for the instructions.

NOTE: If one of your Selective Call Rejection numbers is also on another Selective Call feature list, you must deactivate Selective Call Rejection before using the other feature.

*Certain phone features may not be available in your area depending upon the capabilities of the interconnecting providers.

Anonymous Call Rejection blocks calls from unidentified numbers. Calls that appear as unknown or unavailable will not be blocked. To activate, dial *77. Two beeps tell you Anonymous Call Rejection is turned on. To turn off, dial *87, two beeps tell you it has been turned off.

This feature permits a 3-Way conference call. To use 3-Way Calling, place the person you're talking with on hold by pressing the receiver button for one second. A dial tone will follow. Call a second person. When you get an answer, press the receiver button briefly again. All three of you will be connected. When either of the people you called hangs up, you remain connected to the other person. As center of the conference, if you hang up, the conference ends.

Repeat Dialing is a service that repeatedly redials a busy number for you until the call goes through. You will be notified by a special ring and can simply pick up the receiver to put the call through. To activate Repeat Dial, pick up the receiver and dial *66. After the recording tells you Repeat Dialing is activated, hang up. As Repeat Dialing keeps calling, you can still use your phone as usual. A distinctive ring means the line you're redialing is free. Pick up and the number you want will be ringing. Repeat Dialing can monitor more than one busy number at a time, with distinctive rings used for each (Caller ID, if so equipped, also shows which number has been reached). If you hear a fast busy signal or an announcement that the call cannot be completed, then the number is either invalid/not working, or has activated Call Forwarding.

Repeat Dialing deactivates automatically if you do not get through within 30 minutes. To deactivate Repeat Dialing manually, listen for a dial tone and dial *86. Listen for the announcement

*Certain phone features may not be available in your area depending upon the capabilities of the interconnecting providers.

To block your identity from being displayed on the Caller ID system of the person you are calling, press *67 before placing the call. Caller ID block is entered one call at a time.

A call made outside your local calling area but still within your own Local Access Transport Area (LATA), they may also be called an intraLATA call. These calls are not far enough away to be considered long distance but typically cost money when placed with a traditional phone provider. Local Toll calls are included for free in your WOW! Phone package as part of the unlimited local and local toll calling.

A call made from one Local Access Transport Area (LATA) to another is considered a long distance call. These calls, as well as calls to Canada, Puerto Rico, Guam, the U.S. Virgin Islands, Saipan, Northern Mariana Islands, Hawaii and Alaska are included for free in the Advanced Phone package as part of the unlimited local and long distance calling and are only $0.05/minute with the Essential Phone package.

"Slamming" is the illegal practice of changing a consumer's telephone service without permission.

Calls to 1-900 or 1-976 phone numbers are blocked by default. WOW! will unblock access to these numbers at the customers request by calling 1-866-4WOW-NOW (1-866-496-9669).

Busy Line Verify and Interrupt is available to WOW! Phone customers attempting to verify if a phone number is busy (in use). There is a charge to use this service.

To request that a telephone number be verified, please follow the steps below:

• The WOW! Phone customer must dial the operator- 0.
• Upon request the operator will verify the line is busy of the number provided.
• The operator will relay this information back to the requesting WOW! Phone customer.
• If the WOW! Phone customer wishes to have the operator interrupt the call, the operator will interrupt the conversation announce who they are and ask if everything is OK. The outcome of the interrupt service is passed back to the requesting WOW! Phone customer. There is an additional charge for the interrupt service.

Yes, Voicemail is included in the WOW! Phone Advanced package and may be purchased a la carte with the Essential package. The Voicemail feature includes one voice mailbox.

Yes. WOW! is concerned about your safety. We want you to feel secure that emergency assistance is only three digits away, similar to your standard telephone. That's why 911 Emergency Dialing is included with every WOW! Phone plan.

There are some important differences when calling 911 services with WOW! Phone that you should be aware of.

Service Outages Can Prevent 911 Emergency Dialing

Just as your regular cordless phone will not work today without power, your advanced modem does not operate without power. Please note that the WOW! Phone advanced modem also includes back-up power so if there is a power outage, WOW! Phone will still operate for up to 4 hours when fully charged (this will depend on your phones as well – cordless phones or phones that are plugged into an electrical outlet do not work without power) giving you the ability to access 911 services or make other calls. You will not be able to make 911 calls from your WOW! phone if there is a service outage on the cable line connected to your advanced modem.

Basic 911 service simply connects the caller to a local Public Safety Answering Point (PSAP). Although the call is connected to a dispatcher, the dispatcher may not have all of the caller’s information such as name or address. Enhanced 911 (E911) provides a data stream along with the call so that when a customer is connected to a PSAP, the dispatcher has the caller’s name and address for faster  response. Similar to major phone companies, WOW! Phone provides our users with E911 service.

Similar to major phone companies, WOW! Phone provides customers with E911 service so that when their call is connected to the local Public Safety Answering Point (PSAP), their name and address will appear on the dispatcher’s screen.

No! E911 service is a standard feature with WOW! Phone and included in all WOW! Phone packages. Your WOW! Phone number, name and address are provided to your local Public Safety Answering Point (PSAP) through an industry database so that if/when you call 911, you will be connected to your local PSAP immediately and the dispatcher can identify your name and address.

Basic 911 service is immediately available upon installation. That is, you may place 911 calls that will be routed to your local Public Safety Answering Point (PSAP) immediately. E911, the customer data including your name and address, however, may not be immediately available. In accordance with industry standards, this information is updated after customer installation. This is so the shared industry database is populated with the most accurate information possible.

Once WOW! sends the information to the industry database, it may take 24 to 48 hours for that database to update and get the information to the local Public Safety Answering Point (PSAP). This is the industry’s standard timeframe for updating 911 information when a customer changes phone providers. Regardless of whether you call 911 one day or one year after your installation, it is important to always identify yourself and your address to the 911 dispatcher.

Because WOW manages 911 call routing and data streaming the same way as other major phone providers, our customers should not have any issues connecting with their local Public Safety Answering Point (PSAP) for 911 services. However, it is important to note that completing phone calls on WOW’s network is contingent on power. If you are without power for more than 4 hours, you will most likely not be able to place any phone calls on the WOW network until power is restored. The phone modems provide about four hours of back-up battery to assist with minor power outages, but similar to cordless phone, the continued use of the phone modem is reliant on a power source.

Because the equipment used to support WOW! Phone in the customer’s home (advanced phone modem) relies on a power source; power outages can have an impact on your ability to place and receive calls, including 911 calls. WOW! provides battery back-up power to the advanced phone modem which will provide an additional four hours of standby power in the event of a power outage. However, if the power outage lasts longer than the battery back-up, you will be unable to place a 911 call (or any call) after the battery back up has expired (approximately four hours). Phone usage while on battery back-up power will impact the total back-up time of the battery.

WOW! Phone relies on the cable network for delivering a call to the local switch. If the WOW! cable network is down, or the cable network in your home is not working, you will be unable to make or receive phone calls, regardless of whether or not there is power.

Yes, you will need to have a WOW! Digital receiver and Advanced or Essential Phone in order to receive Caller ID to TV. WOW! Digital receivers include all standard WOW! Digital Cable receivers, Digital Video Recorders (DVRs), High-Def receivers and HD/DVR receivers.  Caller ID to TV is included in all Digital Basic + Advanced Phone bundles. All other Digital Cable + Essential or Advanced Phone bundles can add Caller ID to TV for an a la carte charge of $2 a month.

Caller ID to TV is included in all Digital Basic + Advanced Phone bundles.  It is available a la carte for $2.00 per month to on all other Digital Cable + Essential or Advanced Phone bundles.

You must have a WOW! Digital receiver and Advanced Phone in order to receive Caller ID to TV. WOW! Digital receivers include all standard WOW! Digital Cable receivers, Digital Video Recorders (DVRs), High-Def receivers and HD/DVR receivers.

No, flip bar notices will NOT display on screen while viewing a DVD or VHS cassette.

Yes, Caller ID to TV flip bar notices will display over any programming, guides or menu screens, including DVR and WOW! OnDemand menus. Please note: if the flip bar notice appears during a program that’s being recorded (via DVR), it will not appear when you are viewing the recorded program later.

You will see the same information as you would on standard caller ID:

• “Private” or “P” if the caller has blocked the display of their phone number.
• “Unknown Number”, “out of area” or “O” if the caller is in an area that does not support Caller ID

The Call Log will hold information on up to 10 calls. When the Call Log is full (has 10 calls listed), the next incoming call will delete the oldest logged call.

When the Call Log is full (has 10 calls listed), the next incoming call will delete the oldest call.

Caller ID to the TV is included in all WOW! Digital Basic + Advanced Phone bundles.  All other Digital Cable + Essential or Advanced Phone bundles can add Caller ID to TV for an a la carte charge of $2 a month. You must have a WOW! Digital receiver and Advanced Phone in order to receive Caller ID to TV. WOW! Digital receivers include all standard WOW! Digital Cable receivers, Digital Video Recorders (DVRs), High-Def receivers and HD/DVR receivers.

No, the Call Log will hold calls until they you delete them or they are deleted due to the Call Log being full.

Yes, the flip bar notices will be displayed regardless of what line the call is coming in on. The Call Log will also capture calls from both lines. The flip bar notices and the Call Log will NOT identify which line the call is coming in on.

Yes, you will be able to deactivate one or both lines for Caller ID to TV by accessing the Settings section on Digital Cable channel 975.

Yes, calls coming in on a fax will appear with flip bar notices and also show up in the Call Log. You can deactivate the Caller ID to TV feature from your fax line in the Settings section on Digital Cable channel 975.

Calls to Canada, Puerto Rico, Guam, the U.S. Virgin Islands, Saipan, Northern Mariana Islands, Hawaii, and Alaska are included for free as part of the unlimited local and long distance calling with WOW! Phone. Rates for calling other areas outside the United States vary depending on location. For a list of these rates click here.

Population growth and the dramatic increase in the number of people who use fax machines, pagers, wireless telephones, additional telephone lines, voicemail, alarm services and computer modems have created telephone number shortages. When all of the telephone numbers within a certain area code are used (assigned to customers), a new area code is introduced to the area.  This is known as area code overlay.

An area code overlay is a North American area code which is located in the same geographic location as at least one other area code. They are determined and regulated as part of the North American Numbering Plan to increase the number of available phone numbers in a state or region. An overlay does not require customers to change their existing area code. In communities where an overlay exists, one house might have one area code, while the house next door has a different area code.  Both area codes belong in that community and calls between the two codes are considered local calls.

No. Current customers with a 312 or 773 area code will retain their phone number. However, after November 7, 2009 new phone numbers could be assigned either area code-312, 773, or 872.

The new 872 area code will serve customers in the same geographic region as the current 312 and 773 area code, which includes the City of Chicago.

To complete calls from a landline phone, the new dialing procedure requires callers to dial 1 + area code + telephone number. This means that all calls in the 312 and 773 area code that are currently dialed with seven digits will need to be dialed using 1+ area code + telephone number.

Beginning November 7, 2009, you must use the new dialing procedure for all calls. After this date, if you do not use the new dialing procedure, you will receive a recording telling you that the call cannot be completed as dialed.

Beginning November 7, 2009, new telephone lines or services may be assigned numbers with the 872 area code.

No. Calls that were local before the introduction of 1+ ten-digit local calling and the new 872 area code will remain local calls.

In addition to changing your dialing procedure, all services, automatic dialing equipment, or other types of equipment that are programmed with a 7-digit number will need to be reprogrammed to use the new dialing procedure. Some examples are fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, call forwarding settings, voicemail services, and similar functions. You may also want to check your business stationery or advertising materials to ensure the area code is included.

• Your telephone number, including current area code, will not change.
• The price of a call, coverage area, or other rates and services will not change due to the overlay.
• What is a local call now will remain a local call regardless of the number of digits dialed.
• You can still dial just three digits to reach numbers like 911 and 411.