Depending on the services you subscribe to, HD service can cost as little as $6.99/month.
Please call WOW! at 1-866-496-9669 for more information.

1. An HDTV set.
2. A HD-Capable digital receiver or a Cable Card, or a TV with an HD tuner built in will allow some network HD channels to be viewed.

WOW! offers HDTV in all service areas, however available HDTV networks will vary by region based on availability. For a channel lineup to see which HDTV networks are available in your area, click here.

YES! Unlike many cable companies, WOW! carries HD-DVRs as well as standard DVRs. Many cable companies only offer standard DVRs and customers cannot record and play high definition content with these DVRs. WOW! realizes that customers with HDTV should have the ability to record and playback programs delivered in HD so we offer two types of DVR - one for those customers with HD and one for customers with standard television. To order a HD DVR please call us at 1-866-496-9669.

You can get a WOW! DVR for as little as $9.99 per month. For more information call us at 1-866-4WOW-NOW (1-866-496-9669).

The converter box is the small cable box that sits on or near your television and tunes your television to the appropriate channel.

Converter boxes are not available with Basic Cable.  If you would like premium movie channels such as HBO or Showtime, or you would like to be able to watch and order WOW! OnDemand or Pay-Per-View, you will need a digital converter box for your television.

To connect your cable to a VCR and your TV make sure the cable that is coming from the wall is connected to the cable box on the connector labeled INPUT. The connector on the cable box labeled OUTPUT will go to the INPUT on the VCR. The OUTPUT connector on the VCR will go to the cable connection CABLE/ANT on the TV.

Check that your coaxial cable, power, and VCR/DVD connections are tight. In Cleveland verify that the channel on your TV is tuned to channel 4; in Columbus, Michigan and Illinois verify that the channel on your TV is tuned to channel 3. If your cable is still not working, call 1-866-496-9669 and follow the automated instructions to find out if there is an outage in your area. If there is no outage in your area, follow the automated instructions to reach a WOW! Customer Care Representative for more assistance.

Check that your coaxial cable, power and VCR/DVD connections are tight. In Michigan, Columbus, Evansville and Illinois, verify that your TV is set to channel 3; in Cleveland verify that your TV is set to channel 4;. If your picture is still distorted, contact WOW! at 1-866-496-9669.

WOW! provides customers several methods for bill payment. You can mail in a check with your paper bill, pay online, or use Local Pay at multiple convenient locations.

Mail: WOW! sends you a statement every month with a return envelope for your payment. If you have not received a statement from WOW!, call us at 1-866-4WOW-NOW to get another statement sent to you. Your payment can be mailed to P.O. Box 5505, Carol Stream, IL 60197-5505

Online: With Account Manager, you can pay your bill online manually, or sign up for our Easy Pay automated monthly payment system. You can register to use Account Manager by going to the WOW! Customer Home Page at http://portal.wowway.net. If you haven’t already registered, you will need to register first to begin using the Account Manager features, including bill pay and e-mail maintenance.

Local Pay: WOW! has local payment centers in several businesses throughout our service areas. To find the location of your nearest Local Pay facility, click here.

By Phone: You can call WOW! at 1-866-496-9669 and make a payment 24 hours a day.

Yes, and registering is easy You can register to use Account Manager by going to the WOW! Customer Home Page at http://portal.wowway.net If you haven’t already registered, you will need to register first to begin using the Account Manager features, including bill pay and e-mail maintenance.

Easy Pay is our automated monthly payment system that deducts the amount of your monthly bill from your bank account or credit card every month. To sign up for Easy Pay, access the ‘Bill Pay / Easy Pay” menu in the WOW! Account Manager. You can register to use Account Manager by going to the WOW! Customer Home Page at http://portal.wowway.net If you haven’t already registered, you will need to register first to begin using the Account Manager features, including bill pay and e-mail maintenance.

Yes, anyone can make a payment on the account.  You can use Local Pay, or mail a check to WOW! to pay on the account.  Please be sure to note the account number. For online payments, you must be the account holder.

The on-screen program guide is available only to digital cable customers and allows you to search for programs by time, by channel or by theme. The On-Screen Program Guide also provides program descriptions and additional information on a particular show. You can also use the on-screen program guide to set parental controls, set your Pay-Per-View PIN or determine your favorite channels.

Press GUIDE on your remote control and then use the arrow buttons and the SEL buttons to navigate through the guide and make selections. The A, B and C buttons on the remote control change the type of information presented on the guide.

The On-Screen Program Guide is only available on televisions with digital cable converters.

No. WOW! Digital Value or Digital Basic will work on any television, as long as you have a digital cable converter from WOW! connected to the television.

If you want to receive digital programming and the On-Screen Program Guide on a specific television, you will need a digital converter for that outlet. Without a digital converter, digital cable customers can still receive expanded basic programming on a television connected to any cable outlet.

Yes, you can block channels or programs using Parental Controls. Press SETTINGS on your WOW! Digital Cable remote control and then enter the PIN to change or adjust parental controls. If you have never used parental controls before, the PIN is set to a default number of 3215.

With WOW! Digital Basic, you receive additional channels, access to WOW! Video OnDemand, digital music from Music Choice, Pay-Per-View channels, 13 commercial-free movie channels from Starz and the ability to search all of your programming using your On-Screen Programming Guide. With digital clarity and more variety, WOW! Digital Basic is perfect for customers looking for a broad selection of movies, music and programming.  A digital cable converter is required to receive WOW! Digital Basic service.

Because you lease your converter and remote control from WOW!, you are responsible for the equipment. If you move out of the area, you will need to return your WOW! converter and remote control in order to close your account with WOW! For more information on equipment responsibility, please see Terms & Conditions.

At this time, WOW! does not have plans to remove analog broadcast signals from our channel line-up. As long as you have a cable connection (to the wall), or a set top box, either analog or digital, you will still receive broadcast channels.

The digital to analog converter box receives digital over the air signals from your antenna (or "rabbit ears"), converts them to analog and sends signals to your existing analog TV.

A Digital Video Recorder (DVR) is a cable receiver that is capable of recording programming for playback at a later time. DVRs also offer these features:

• Pause live programming for up to an hour allowing you to resume where you left off.
• Record 2 programs simultaneously while also playing back a third pre-recorded program.
• View 2 programs at the same time with the built in Picture in Picture (PIP) feature.
• Set the DVR to automatically record your favorite programming.
• Instant Replay of live programming.

To see a demo of how a DVR works: Interactive Demo.

A DVR will replace the original cable receiver and perform the same functions, and more, as the standard cable receivers.

To see a demo of how a DVR works: Interactive Demo.

Yes.  Unlike other cable companies, WOW! offers HD-DVRs as well as standard DVRs. WOW! realizes that customers with HDTV should have the ability to record and playback programs delivered in HD so we offer two types of DVR - one for those customers with HD and one for customers with standard television.

Yes. The advantage of WOW's offering is that you only need one piece of equipment to enjoy both HD programming as well as the functions offered by a DVR.

For regular analog and digital channels up to 45 hours can be recorded, depending upon the type of programming. When using the HD-DVR up to 18 to 20 hours of HD programming may be recorded and up to 90 hours of analog programming depending on the format and data rate of the programming source.

You can get a WOW! DVR for as little as $9.99 per month. For more information call us at 1-866-4WOW-NOW (1-866-496-9669).

The recordings that were saved prior to the power loss are preserved, except, of course, those recordings that were automatically deleted because their Save Time was reached. Future recording schedules are also preserved. You will only miss the recordings that were scheduled to be made while the power was out.

It depends on whether the program is a live or a recorded program. You can rewind a recorded program back to the beginning of the recording. With live programs you can rewind back to the point at which you started watching that channel but not more than an hour. Each time you change channels, a new copy is stored to the built-in recorder. If you have been watching the same channel for 15 minutes, you can rewind for 15 minutes. If you change channels a new buffer is created starting from the point you changed the channel.

You can pause up to 1 hour on the main screen and at the same time pause up to 1 hour on the PIP screen.

No. If you have been tuned to the program since the beginning, just press Record from any point in the program and your DVR will record the entire program.

No, the recording will automatically stop based on the program run times you specified on the recording confirmation screen.

You may check the recording space used from the Preferences menu of your DVR. You can access the Preferences screen by pressing the B button on your remote. Scroll to the Recording space used line to check percentage of space used.

No, you can only playback a single recording at one time.

There is no way to recover a recording that has been erased from the Recorded List screen.

No. If you are recording two live programs at the same time and attempt to change channels a warning message will appear warning you that you must stop recording that program in order to proceed. You can record two live programs and watch a pre-recorded program at the same time.

The DVR cannot determine if a live program is going over the initial time slot. If there is the chance that the event may run long, you may extend the stop time when you set up the recording in the Confirm Recording screen.

That is no problem. The picture in picture (PIP) feature is provided by the DVR not the television set. The dual tuners in the DVR make it possible to utilize the PIP feature.

Yes, but you must swap it to the main screen first. After pressing Record and confirming the recording, you can swap it back to the PIP screen. The program will continue to be recorded even if you close the PIP screen.

No. The DVR will continue to record the program even if you turn off the PIP feature.

Yes, but you must swap it to the main screen first. For example, you can pause the main screen and swap it to the PIP - it will remain paused in PIP.

Yes. If you block programs by channel or rating in General Settings, those settings are carried over to DVR recordings. For example, if you decide to block all of the R rated programs in General Settings, the R rated programs will still be recorded, but you cannot play them back until you enter the Parental Control PIN.

No. You can use the front panel of the Explorer 8000 to schedule a recording from the Program Guide or press the List button to access your recordings to play them back.

The remote control must be in the Cable mode to use any of the DVR features. This includes the picture in picture (PIP) features.

From live TV:
Press the Record button on the remote. The Confirm Recording screen will appear. Press Select to accept the recording option presented or press the A button for other options.

From the Programming Guide:
Press the guide button to bring up the Program Guide. Navigate to the program you would like to record. Press the Record button on the remote. The Confirm Recording screen will appear. Press Select to accept the recording option presented or press the A button for other options.

From a manual setting (channel, time and date):
Press the List key to display the Recorded List screen. Press the B button on the remote to display the Preferences screen. From the Preferences screen, select Schedule a New Manual Recording. Highlight and select the Channel in the first column. Scroll to the Day and specify when you want to record the program. Scroll to the Start and Stop times and specify the recording times. Scroll to the Save column and speciffy how long you want to save the recording. Once the recording has been set, it will now appear in your Scheduled Recordings List as a Manual Recording.

Preferences:
The Preferences screen allows you to change several default settings for your recordings or to set a manual recording (see How do I record a program?). change the save time for future recordings (1, 2, 7, 14 days or until erased) schedule a manual recording (see How do I record a program?) change the start/end times for future recordings (1, 2, 3, 5 minutes or on-time) sort the recorded list alphabetically or by time recorded The Preferences screen is accessed from the Recorded Liist screen. This can be accessed by pressing the List button on the remote. Once on the Recorded List screen press the B button to bring up the Preferences screen.
There are four different preferences that can be set when using the DVR function.

• Schedule a Manual Recording (see How do I record a program?).
• Change the Start/End times for future recordings
• Sort the Recorded List
• Change the Save time for future recordings

  Any change you make to these settings will become the new default settings (Except Schedule a Manual recording)
  
  Change Start/End Times for Future Recordings
  When you select the Change the Start/End Times for Future Recordings preference, the edit screen will display.
  You have the choice of how many minutes before and after a program you want to begin or end recording. This option sets the default values for all future recordings.
  For example, if you set the time to 2 minutes, all recordings will start 2 minutes before the actual program start time and stop recording 2 minutes after the program stop time.
  Once set all programs will be recorded using these options unless you change an individual program using the Recorded Programs Options, Change Save Time option.
  
  Sort the Recorded List Alphabetically or by Time
  You can change how the Recorded List displays the programs using this option. You can display the list either by time or by title (alphabetically).
  Pressing the Select key toggles between the two choices.
  Change the Save Time for Future Recordings
  This option allows you to the default save time for all recorded programs. The choices include 1, 2, 7, 14 days, or until erased.
  Once set all programs will be recorded using these options unless you change an individual program using the Recorded Options List, Change Save Time option.

Press the List button to bring up the Recorded List screen. Use the Move Up or Move Down arrows to highlight the recording you wish to erase. Press the Select button and the Recorded Program Options screen will appear. Press the Move Down button twice until Erase is highlighted and press Select. Press Yes, Erase (A button).

To use the PIP feature you must be on a full screen mode (not in the Program Guide or Menu screen) and the remote must be in the Cable mode. To turn the PIP feature on or off simply push the On/Off button in the lower left corner of your remote control.

• To Swap Screens between the small PIP screen and the full screen, press the Swap button in the PIP area of the remote control. Note: You must be in the full screen to start a recording from PIP.
• To change channels in the PIP screen use the + or - keys in the PIP area of the remote control.
• To move the location of the PIP screen on television press the Move button in the PIP area of the remote control

Click here for the WOW! DVR user manual.

Yes.  WOW! realizes that customers with HDTV should have the ability to record and playback programs delivered in HD so we offer two types of DVR - one for those customers with HD and one for customers with standard television. To order a HD DVR please call us at 1-866-496-9669.

You can download a new user guide for WOW! Internet, Cable or Phone service using the "Troubleshooting and Support Menu" drop down list at the top of this webpage, and selecting "Reference Guides". If you prefer to receive a copy in the mail, call us at 1-866-4WOW-NOW and we will be glad to mail you a copy.

If you have additional questions that you weren't able to find answers from on our website, you can click on the Contact Us page and e-mail a specific question to our trained Customer Care Representatives. If you prefer to speak to someone, please call us at 1-866-4WOW-NOW for further assistance.

You can register to use Account Manager by going to the WOW! Customer Home Page at http://portal.wowway.net. If you haven’t already registered, you will need to register first to begin using the Account Manager features, including bill pay and e-mail maintenance.

WOW! Business Internet may be the perfect solution for your small business Internet needs. To find out more, contact us at 1-866-496-9669.

Please review the PDF user guide for your remote.

Closed Captioning Assistance for the Hearing Impaired Community

 If you have an immediate Closed Captioning concern, you can contact us by: 

   - Phone: 1-866-496-9669
   - Email: Captioning_Concerns@wideopenwest.com
   - Fax: 1-866-213-9076

If you would like to make a written complaint concerning closed captioning or inquire about the status of a written closed captioning complaint, please contact:

Gary Nilsen
Vice President

1674 Frontenac Road
Naperville, IL 60563

Email: askGary@wideopenwest.com
Fax: 630-536-3108
Phone:  719-388-1071

High Definition Television is a type of digital television that uses extremely high-resolution imagery with enhanced audio (such as Dolby Digital) to provide a movie-theater like viewing experience. The number of horizontal lines (made of pixels) displayed on the TV screen determines the TV resolution. High-definition TVs have 720 horizontal lines or more, as compared to traditional analog televisions, which have 480 horizontal lines. There is also a difference in the screen format (or aspect ratio) that gives high-definition TVs the ability to display a wide screen format (or 16:9 aspect ratio) while traditional TVs utilize a 4:3 aspect ratio. High-definition TVs can be purchased at local electronics stores and look similar to traditional analog televisions, but provide a picture that is six times sharper than an analog TV set.

1. An HDTV set.
2. A HD-Capable digital receiver or a Cable Card, or a TV with an HD tuner built in will allow some network HD channels to be viewed.

WOW! offers HDTV in all service areas, however available HDTV networks will vary by region based on availability. For a channel lineup to see which HDTV networks are available in your area, click here.

To order HDTV service, please contact WOW! at 1-866-496-9669.

WOW! offers HDTV service in all areas, however HDTV networks will vary by region based upon availability. Local broadcast channels such as NBC, ABC, FOX and CBS are available in all markets.  If you subscribe to WOW! Digital Cable  and have a WOW! HD receiver, you'll receive a wide variety of HD channels, including Food Network HD, HGTV HD, History HD, FX HD, Fox News HD, TNT HD, ESPN HD, A&E HD, Discovery HD, Animal Planet HD and TLC HD, as well as regional sports channels, which vary by market.  Premium channels such as HBO HD, Cinemax HD*, Starz HD, Showtime HD and TMC HD* are also available if you subscribe to those premium channels and have an HD receiver.

WOW! also offers customers our HD Pak which, for an additional cost, gives you even more HD programming including Discovery HD Theater, HDNet and HDNet movies depending on your area.

Click here for a complete channel lineup, including HD channels available in your area.

       *not available in all markets

Depending on the services you subscribe to, HD service can cost as little as $6.99/month.
Please call WOW! at 1-866-496-9669 for more information.

Depending on the connections offered by your HDTV you may be able to utilize your VCR or DVD player with WOW! HD service. The content quality will be limited by the capabilities of your VCR or DVD player and the content you are using. Consult the owner's manual for your HDTV, VCR or DVD player for more information.

A traditional analog television is not capable of displaying an HDTV signal. To receive HD service from WOW!, you will need to subscribe to our Digital Cable service.

These are the component video cables. It's important that the Y cable on the HDTV is connected to Y on the HD receiver, Pb to Pb and Pr to Pr. The Y output on the HDTV and the receiver is a green jack, the Pb is a blue jack and Pr is a red jack.

Just press the # key on your remote control to switch between wide-screen and regular-screen formats, depending on the aspect ratio (16:9 or 4:3) of the program you are watching.

1. Check all of your cables to ensure they are securely connected to the correct jacks (colors should match in all cases).
2. Ensure you are NOT using the DVI connection on your HD receiver (this connection is currently not active).
3. Verify you are connected to an input that accepts 1080i content. Some HD sets only display 480 or 720 resolution rates. Consult your TV owner's manual for this information.
4. Bypass the HD receiver and try connecting the coax cable straight from the wall to the TV. If you receive a picture when following this procedure, the HD receiver may have a malfunction. Call WOW! at 1-866-496-9669 for further assistance

The HD receiver (a Scientific Atlanta 3250HD) does not support an HDTV with RGB inputs unless a separate RGB adapter is used. If your television does not have an alternate method of connecting the HD receiver, you will need to purchase a RGB adapter to utilize the HD signal from the Scientific Atlanta 3250 HD receiver. The standard WOW! installation supports connecting the receiver to your HD ready television through component cables. Please call WOW! at 1-866-496-9669 for more information.

Yes, the HD receiver does support surround sound through the Digital Audio Output. All audio is digitized out of this output, simplifying the connections to your home theater system.

The following diagram shows the receiver connected to an HDTV via the YPbPr outputs:

YES! Unlike many cable companies, WOW! carries HD-DVRs as well as standard DVRs. Many cable companies only offer standard DVRs and customers cannot record and play high definition content with these DVRs. WOW! realizes that customers with HDTV should have the ability to record and playback programs delivered in HD so we offer two types of DVR - one for those customers with HD and one for customers with standard television. To order a HD DVR please call us at 1-866-496-9669.

High-Definition Multimedia Interface (HDMI) is an uncompressed all-digital audio/video interface that gives you an interface between audio/video sources and audio or video monitors.

Currently, the following WOW! set-top boxes are compatible with HDMI:

• Scientific Atlanta Explorer 8300 HD.

WOW does not provide HDMI cables for this connection.

To learn more about HDMI, click here.

In order to purchase Pay-Per-View events, a digital cable receiver is required.  The Pay-Per-View program can be ordered directly from your remote control.  Sports packages (including ESPN Game Plan) must be ordered by calling 1-866-4WOW-NOW (1-866-496-9669). 

If your account is in Past Due status, you will not be able to order Pay-Per-View movies or events until your account is returned to good standing.

Digital Cable Customers

1. Press the GUIDE button.
2. Press 6-0-0 to get to channel 600 where the PPV channels begin.
3. Use the arrow buttons to view the available PPV programs.
4. Press SELECT, then do one of the following:
   1. If event is scheduled for future broadcast, the Program Guide displays the Future Program Options menu. Follow the instructions on-screen.
   2. If the program is about to be shown, the preview or purchase screen appears with the program information. Press the BLUE SQUARE button to buy the program, and follow the instructions on-screen.

Pay-Per-View gives you the ability to watch your favorite Hollywood hit movies, along with exciting events and non-stop sports action, all at the touch of a button on your remote control. By ordering a movie on Pay-Per-View you can avoid the long lines and late fees at the video store and still watch a great movie from the comfort of your couch. You can also order exciting sporting events or concerts on Pay-Per-View.

If you have not set a Pay-Per-View PIN, then the default PIN will work on your account. The default PIN for basic cable customers is 32154. For Digital Cable customers, the default PIN is 3215. If you have reset your PIN and cannot remember the new code, call WOW! at 1-866-496-9669 for further assistance.

You can order Pay-Per-View in advance by using your on-screen program guide to scroll to the day and time of the movie or event of your choice and ordering the move or event. In order to view the movie or event, tune your television to the appropriate channel at the time of the movie or event. You can also call WOW! at 1-866-496-9669 and have a Customer Care Representative order the movie or event for you. Once you order the movie or event, you will be billed for the purchase, regardless of whether you watch it or not.

If you have ordered a Pay-Per-View movie or event in advance and decide that you no longer want to view that movie or event, simply call WOW! at 1-866-496-9669 to cancel your order. If the movie or event has already started, you cannot cancel your order.

The WOW! Basic Cable Parental Control feature allows you to block programs by channel through your WOW! Basic Cable receiver. When you turn the Parental Control feature on, you cannot view blocked programs without entering your Personal Identification Number (PIN).

Setting Parental Controls:

1. Press the MODE button until CABLE indicator is lit.
2. Press the GUIDE button then use the arrow buttons to highlight the channel to lock.
3. Press the LOCK button, and enter your Parental Control PIN (default PIN is 32154).
4. Press the MENU button repeatedly to return to watching TV.
5. Repeat this process to UNLOCK a locked channel.

Watching a Locked Channel:

1. Tune to the locked channel and press the SEL button.
2. Enter your Parental Control PIN (default PIN is 32154). You can now view all locked channels.

Changing your Parental Control PIN:

1. Press the MODE button until CABLE indicator is lit and press MENU.
2. Use the arrow buttons to highlight Parental Control and press SEL.
3. Use the arrow buttons to highlight Change Parental Control Number and press SEL.
4. Enter your current PIN and new PIN per on-screen instructions.
5. Press the MENU button repeatedly to return to watching TV.

The WOW! Digital Cable Parental Control feature allows you to block programs by channel, program rating, or time of day. When you turn the Parental Control feature on, you cannot view blocked programs without entering your Personal Identification Number (PIN).

Setting Parental Controls:

1. Press the SETTINGS button twice.
2. At the General Settings menu, press the UP or DOWN buttons to select the method you would like to use to block programming (channels, ratings or time).
3. Highlight your selection, press SELECT.
4. Enter your Parental Control PIN (default PIN is 3215).
5. Follow the on-screen instructions.
6. Press the EXIT key to return to watching TV.

Turning Off Parental Control
IMPORTANT: When you turn off Parental Control using Quick Settings, all channels, ratings and times are unblocked.

1. While watching any channel, press the SETTINGS button. This will bring up the Quick Settings menu.
2. Press the UP or DOWN buttons to highlight Turn OFF/ON Parental Control. (this line of text changes to reflect if Parental Control is currently off or on).
3. Press SELECT button to change the setting to ON or OFF.
4. Enter your Parental Control PIN (default PIN is 3215).

Changing Your Parental Control PIN

1. Press the SETTINGS button twice.
2. At the General Settings menu, press the UP or DOWN buttons to select BLOCK: PIN and press SELECT.
3. Press the UP or DOWN buttons to highlight CHANGE and press SELECT.
4. Enter your current PIN and new PIN per on-screen instructions.
5. Press the EXIT button to return to watching TV.

WOW! OnDemand is our video on demand service that allows WOW! Digital Cable customers the ability to select from hundreds of movies and other programs and watch them when they want. WOW! OnDemand includes a variety of programming including movies, kids’ and family shows, events, music, sports and more.

With WOW! OnDemand, customers enjoy DVD-like functionality to rewind, fast forward and pause programs. If you have WOW! Digital Cable service (a standard WOW! Digital receiver, Digital Video Recorder (DVR), High-Def receiver or HD/DVR receiver) you have access to WOW! OnDemand.

To receive WOW! OnDemand, iour Video On Demand service, you need to have a WOW! digital receiver - which includes all standard WOW! Digital Cable receivers, Digital Video Recorders (DVRs), High-Def receivers and HD/DVR receivers.

WOW! OnDemand cannot be accessed with a Cable Card. A digital cable receiver is required to access WOW! OnDemand - which includes all standard WOW! Digital Cable receivers, Digital Video Recorders (DVRs), High-Def receivers and HD/DVR receivers.

There is no need to purchase any additional equipment. If you have a WOW! digital receiver – including all standard WOW! Digital Cable receivers, Digital Video Recorders (DVR), High-Def receivers and HD/DVR receivers – you have access to WOW! OnDemand.

Access to WOW! OnDemand is free to Digital Cable customers.  WOW! OnDemand programming includes a mix of both free and pay programming. There is no additional monthly cost for access to the WOW! OnDemand service, you simply pay for the programs that you order, and many of the programs are completely free. Most new release movies are only $4.99, and many other movies are $3.99 or less. There are also a variety of premium and monthly subscription Video OnDemand services available for an additional monthly subscription fee.  If you subscribe to HBO, Starz or Cinemax, you will have access to the OnDemand programming of your premium channel at no additional cost.

You can access the WOW! OnDemand Main Menu by turning to Channel 1 (Channel 100 in Evansville area) in your Digital Cable on-screen guide. Once in the Main Menu, you can scroll through the main categories or move further into a specific category by pressing SELECT on the remote control when that category is highlighted on the Main Menu.

You can also access a number of categories directly from your on-screen guide by tuning to the associated virtual channel if available in your area. When you tune to that channel, you can scroll through that category immediately, or return to the higher-level OnDemand menus.

WOW! OnDemand allows you access to a number of categories directly from your on-screen guide by tuning to the associated virtual channel.
When you tune to that channel, you can scroll through that category immediately, or return to the higher-level OnDemand menus.

Virtual channels are available to customers in Illinois, Michigan, Ohio and Hammond, Indiana.  The channels are:

* Must subscribe to the main premium channel to receive that channels OnDemand programming
** Required monthly subscription to view.
*** Requires HD programming subscription

WOW! OnDemand is available on every tv in your house that has a WOW! digital receiver, including all standard WOW! Digital Cable receivers, Digital Video Recorders (DVRs), High-Def receivers and HD/DVR receivers . The tv on which you order WOW! OnDemand is the tv on which the OnDemand program will appear.

For most WOW! OnDemand programs, you have unlimited access to it for 24 hours from the time of order.  Our Disney/Buena Vista new release titles are available for 3 days/72 hours from order, and can be found under "3 Day Movies" in the WOW! OnDemand menu.  Adult OnDemand programming is available for 6 hours from time of purchase.  You may watch your OnDemand selection as many times as you like during the viewing access window.

All WOW! OnDemand programs must be ordered using your remote control and ordering is very simple Just go to Channel 1 (Channel 100 for Evansville area) in your Digital Cable on-screen guide to access the WOW! OnDemand Main Menu.

How to Order WOW! OnDemand:

1. Go to channel 001 (100 for Evansville area customers) in your Digital Cable on-screen guide.
2. Use the up/down arrows to highlight your selection from any of the categories listed and press SELECT.
3. Use the up/down arrows to highlight the desired program and press SELECT.
4. For pay content if a free preview is available, press the ‘B’ button to view the preview.
5. Press SELECT to purchase or view the program. If parental controls are activated you may be required to enter your PIN.

WOW! OnDemand provides customers with greater convenience and flexibility to watch movies when you want. In contrast, Pay-Per-View movies are only available at their scheduled time.  With WOW! OnDemand you can order a movie or program and watch it anytime you want within the next 24 hours (6 hours for adult programming), as many times as you want. In addition, WOW! OnDemand has VCR-like functionality that allows you to stop, rewind, pause and fast forward your OnDemand program. WOW! OnDemand includes a large number of free programs, and a larger variety of programming including kids programs, sports, music videos and more.

You can block channels or programs using Parental Controls. Press SETTINGS on your WOW! Digital Cable remote control and then enter your PIN to change or adjust parental controls. If you have never used parental controls before, the PIN is set to a default number of 3215.

Any control settings you have previously set on your digital receiver will apply to WOW! OnDemand as well. For example, if you have blocked adult programming on Pay-Per-View, then adult programming will be blocked on your WOW! OnDemand service as well.

Yes. The settings you defined to lock programs by rating will apply to both regular cable channels and WOW! OnDemand. However, blocking Channel 1 (Channel 100 for Evansville area customers ) will prevent access to the WOW! OnDemand main menu The main menu can still be “backed into” by accessing another of the VOD virtual channels (if available in your market) and then pressing the C button to go back a level in the menu to the main menu screen.

You can purchase multiple OnDemand shows at any one time. However, since ordering WOW! OnDemand is so simple, it may be more convenient to order shows one at a time. Different family members can order on different televisions at the same time, since WOW! OnDemand programs play only on the television on which they were ordered.

Customers are not able to record WOW! OnDemand programs to a WOW! DVR. However,unlike pay-per-view movies, WOW! OnDemand programming can be viewed multiple times for up to 24 hours from the time of order (6 hours for adult content).

The Movie category includes new release titles as well as a library of many other movies including Action, Comedy, Drama, En Espanol, Family, Disney movies, Horror Sci Fi, Indies, Eurocinema, Double Features, HD Movies*, and here!. Many of the Disney movies are available on WOW! OnDemand the same day they release in the video rental stores.

* Requires HD programming subscription

Kids Unlimited includes free programs for children 2-8 years old. It focuses on childrens’ entertainment, learning and good behavior, with quality programming from Scholastic, Backyard Safari, The Big Garage and The Obedience Children’s Series. In addition, Disney movies are available in our Movies category – many of which are available on WOW! OnDemand the same day they release in the video rental stores.

The Music category features free music videos, programs and concerts. Our Music Video category includes hundreds of music video choices. Customers can select specific genres or pre-defined video playlists including havoc Music, Music Unlimited and Free Karaoke.

Cutting Edge includes free programs from the Ripe TV category, as well as the free previews for Anime and here! OnDemand. Ripe TV includes is an innovative new category exclusively available OnDemand and offers short-form programming such as Kung Faux, Late Night, Skate or Die, The New Music, Supermodel TV, Ripe Live, Bikini World, Casting Ripe, Import Idols, Gonzo Girls, Ghostface, Trashy Girls, and Hollywood Hotties.

WOW! OnDemand offers free sports programming from havoc, NFL Network, The Speed Channel, and Octane TV. The category also offers free previews of WWE OnDemand programs.

The Health and Lifestyles category offers free programming regarding personal health and relevant lifestyle from Food Network, HGTV, and Health Education.

HBO, Cinemax, Starz, Anime, Karaoke, here! and WWE are all available. Customers who subscribe to HBO, Cinemax, or Starz will receive these OnDemand channels free. They are not available to customers who do not subscribe to any of those channels on their regular cable service. Anime, Karaoke, here! and WWE OnDemand subscriptions are each available for a separate monthly fee.  Call 1-866-4WOW-NOW (1-866-496-9669) to order.

WOW! OnDemand includes events from Ring Sports, Mature, Uncensored TV and iNDEMAND. While live events will still only be available on pay-per-view, customers can watch some of the most popular events again and again through the Events OnDemand category.

The News and Information category includes free programming from National Geographic, and The Weather Channel as well as WOW! Information and a tutorial for WOW! users on Parental Controls.

WOW! OnDemand offers a wide variety of content including a mix of free, one-time-charge and subscription programs.

Free Categories are WOW! OnDemand programs you can watch without being charged. These include: Kids Unlimited, Music, Cutting Edge, Sports, Health and Lifestyles, News and Information.

One-time-charge programs are WOW! OnDemand programs you will be charged a one-time fee to view. These include: Movies, Events, Adult Content.

Subscription programs require a monthly subscription to view through WOW! OnDemand. These include: HBO*, Cinemax*, Starz*, Karaoke, Anime, and WWE.

*You must subscribe to the primary premium channel to receive its VOD content. Customers who subscribe to a premium channel will receive its VOD content at no additional charge.

If you have a HD, DVR or Digital Receiver:

For Customers in Evansville:
1. Press the Settings button once.
2. Press the 'Yellow Triangle' button for more settings.
3. Use the Up or Down arrows to highlight “Parental Control”.
4. Press Select.
5. Highlight “Enable” or “Disable”.
6. Press Select.
7. Enter your Parental Control PIN (default is 3215).
8. Press the 'Yellow Triangle' button for OK.
9. Press Exit.

For customers in Michigan, Illinois, and Ohio :
1. Press the Settings button once.
2. Press the Up or Down arrow buttons to highlight “Turn On/Off Parental Control”.
3. Press Select to change the setting to “On” or “Off”.
4. Enter your Parental Control PIN (default is 3215).

For Analog boxes:
To block channels (enable):
1. Press Guide.
2. Use the Arrow keys on your remote to highlight the channel you wish to block.
3. Press the 'Yellow Triangle' button.
4. Enter your Parental Control PIN (default is 32154).
5. Repeat these steps 2 and 3 to add additional channels.
6. Press Menu to return to TV.

To View a blocked channel:
1. Tune to the blocked channel.
2. Press Select.
3. Enter your Parental Control PIN (default is 32154).
4. All blocked channels can now be watched until the box is turned off.

To unblock a channel:
1. Press Guide.
2. Use the Arrow keys to highlight the locked channel.
3. Press the 'Yellow Triangle' button.
4. Enter your Parental Control PIN (default is 32154).
5. Repeat steps 2 and 3 to unlock other channels.

To correct this, try resetting your cable box by unplugging it from electricity for 1 minute. After plugging it back in, wait for the time to display before turning the box back on (this may take 2-3 minutes). If this does not correct the issue, please note any error codes, and contact Customer Service at 1-866-496-9669.

You can find a complete listing of all channels offered in your area here.

The remote may need to be reprogrammed for your specific television set. Instructions for programming most WOW! Remotes are available here. If your remote is not listed, or if you need assistance, please contact Customer Service at 1-866-496-9669.

 Newer HD television sets have many input options. More than likely, your TV is simply on the wrong input to receive the signal from our cable box. Make sure your WOW! cable box is powered on, and use your TV remote to change inputs (for most HD TVs you will want to be on Component 1 or Component 2).

If your TVs are connected to WOW! Cable service, you will not lose any channels as a result of of this Digital TV Transition.  You do not need to take any action.  For more information on this transition and how it relates WOW! Cable customers, click here.

To correct this, try resetting your cable box by unplugging it from electricity for 1 minute.  After plugging it back in, wait for the time to display before turning the box back on (this may take 2-3 minutes).

 To correct this, try resetting your cable box by unplugging it from electricity for 1 minute.  After plugging it back in, wait for the time to display before turning the box back on (this may take 2-3 minutes).

Check the cable connection at the wall and the back of the cable box or TV. If the cable is securely connected and the picture quality does not improve, please contact customer service at 1-866-496-9669.