Use the following steps to create your first account. Please note that the first account you create will be your primary account, which will have access to all of the billing functions.

1. Go to the WOW! Home Page at http://portal.wowway.net/index.php
2. Click the Register link. This is located on the right side, towards the top, underneath the Username and Password fields.
3. Enter the Account Number and Phone Number associated with your account.
4. Click Submit.
5. Fill out the User Information.
6. Click Create to finish creating your account.

Use the following steps to create additonal (secondary) email accounts:

1. Go to the WOW! Home Page at http://portal.wowway.net/index.php.
2. Log in with your primary email username and password.
   
3. Click Account Manager at the top of the screen.
   
4. Click Account Settings.
   
5. Click E-mail Management.
   
6. Click Add Account.
7. Complete the User Information.
8. Click Create.

If you are receiving an invalid username or password error, make sure you are not including "@wowway.com" or "@wideopenwest.com" as part of your username. If you are not including this and you are still getting an error, you may be able to use the Forgot Password or Username link from your WOW! Customer page.

If you are not able to retrieve your password, or if you are receiving a different error, please contact Customer Support at 1-866-496-9669. Representatives are available 24 hours a day, 7 days a week.

If your account has been fully registered on our website, you may be able to use the Forgot Passord link on our website (http://portal.wowway.net/index.php). If the account has not been fully registered, this may not be an option. If this link does not work, please contact Customer Support at 1-866-496-9669. Representatives are available 24 hours a day, 7 days a week.

To add a new contact

1. From the toolbar, click the arrow next to New and select New Contact. The New Contact form opens.
2. Enter contact information, including first and last name, e-mail address, job title, company information, e-mail and instant messaging details, and notes. You can also upload a photo of this contact.
3. In File As, select how you want to file the name. The default is to file the contact by last name, first name.
4. In Address Book select the personal address book where you’d like to save the contact.
5. Click Save.
To add a new contact from an existing mail message:
1. Open the mail message.  The header is displayed in gray, at top of message detail pane. You can add e-mail addresses in the From:,  To:,  Cc:, and Bcc: fields.
2. Right-click the name to add to your contact list and choose Add to Contacts.
3. The New Contact form opens pre-populated with the information that was available from the e-mail header. Check these pre-populated fields for correctness and add additional information as well.
4. In File As, select how you want to file the name. The default is to file the contact by last name, first name.
5. In Address Book select the personal address book where you’d like to save the contact.
6. Click Save.

To edit contact information
To search for and open a contact form:

1. Open your Address Book tab.
2. In the Search box on the Search bar, enter search criteria such as a first or last name or group name.
To search by e-mail address, the complete address must be entered. First or last name must be a whole-word match. For example, you could enter something like Smith or smith@acme.com.
3. From the drop-down list next to the search field, select Contacts to search your address books or select Company Contacts to search the company address book
4. In the Edit Contact form, double-click the record to open the contact for editing.
5. Click Save to commit your changes.
To open a contact form for editing:
1. From an Address book, right click on the contact to be edited and choose Edit Contact.
2. Make the changes and click Save to commit your changes.
To move a contact to another address book:
You can move a contact by one of the following:
From the Contact form
1. Select the contact and open the contact form.
2. In the Address Book pull-down menu, select the address book where you want to move the contact.
3. Click Save.
From the contact name
1. Right-click on the contact to move.
2. Select Move. In the Move Contact dialog, select the address book where you want to move the contact to.
3. Click OK.

To delete an Address book entry:
Contacts can be deleted in one of three ways:

1. From an address book, select the contact to be removed, and click  on the toolbar
2. Drag the contact name to the Trash folder
3. Right-click on the contact and select Delete

If you delete a contact that was automatically added to your address book, the contact is moved to the Trash folder. You cannot add the name back to your address books until you delete the contact from the Trash folder.

When contact names are deleted, they no longer appear in your address book and information is not available from the name tool tips for the address auto-completion or from the address search dialog in the mail compose window.

To delete a Contact List:
Right-click on the contact list you created and select Delete.

The option to save sent messages may be turned off. To check this setting go to Preferences>Composing

You can access your WOW! e-mail account from any web browser with WOW! Webmail. Simply go to the WOW! Customer Home Page at http://portal.wowway.net to access your e-mail from the web. If you haven’t already registered, you will need to register first to begin checking your e-mail from the web.

Additional setup will be needed to access an email account through an email client program.

For Windows Mail (Vista), Outlook Express, or Outlook 2000:

1. Click Tools.
2. Click Accounts.
3. Click Add.
4. Click Mail.
5. Enter your Display Name.
6. Click Next.
7. Enter your Email Address.
8. Click Next.
9. For the server type, make sure POP3 is selected (normally this is the default).
10. Enter the server names:
    1. For the incoming server: pop3.mail.wowway.com.
    2. For the outgoing server: smtp.mail.wowway.com.
11. Click Next.
12. Enter your username and password.
13. Click Next.
14. Click Finish.
15. Click Close.

For Outlook 2003 or Outlook XP:

1. Click Tools.
2. Click Email Accounts.
3. Select Add a New Email Account.
4. Click Next.
5. Select POP3.
6. Click Next.
7. Enter your Username Information and Logon Information.
8. Enter the following for Server Information:
   1. Incoming Mail Server: pop3.mail.wowway.com.
   2. Outgoing Mail Server: smtp.mail.wowway.com.
9. Click Next.
10. Click Finish.

For Outlook 2007:

1. Click Tools.
2. Click Account Settings.
3. Click the Email tab.
4. Click New.
5. Select Microsoft Exchange, POP3, IMAP or HTTP.
6. Click Next.
7. Put a check next to Manually Configure Server Settings.
8. Click Next.
9. Select Internet Email.
10. Click Next.
11. Enter Your User Information and Logon Information
12. Enter the following for Server Information:
    
    1. Account Type: POP3.
    2. Incoming Mail Server: pop3.mail.wowway.com.
    3. Outgoing Mail Server: smtp.mail.wowway.com.
13. Click Next.
14. Click Finish.
15. Click Close.

Most email issues can be resolved by one of the following:

1. Reboot you computer.
2. Disable any anti-virus software. If this corrects the problem contact your anti-virus vendor for assistance.
3. Disable any firewall software. If this corrects the problem contact your firewall vendor for assistance.
4. If the problem persists, please contact Customer Support at 1-866-496-9669. Representatives are available 24 hours a day, 7 days a week.

1. First check that your coaxial cable, power, and Ethernet/USB connections are plugged in securely on the back of the modem.
2. Check to see if your modem is connected to the WOW! Network. You can verify this by looking at the Cable or Online light on your modem.

a. If this light on and not blinking:

1. If you have a router, unplug the router from electricity for 30 seconds and plug it back in. Reboot your computer, and check for a connection.
2. If you still do not have a connection, if you are running a software firewall (F-Secure, Mcafee Internet Security, Norton Internet Security, Zone Alarm, etc), try temporarily disabling this service and check for a connection.
3. If you are still without a connection, please contact Customer Support at 1-866-496-9669. Representatives are available 24 hours a day, 7 days a week.

b. If the Cable or Online light is not solid green:

1. If your modem has US and DS lights and both are blinking in unison, push the Standby button (this will be a small, grey button on the front of the modem). If the Online/Cable light comes on and does not blink, reboot your computer, and check for a connection.
2. If your modem does not have US and DS lights, try power cycling your modem by unplugging the power cord from the modem. Wait 30 seconds, then plug it back in. Wait 1-2 minutes. If the Cable/Online light comes on and does not blink, reboot your computer, and check for a connection.
3. Try resetting your cable modem. On the back of the modem where the cables are located, there is a small hole labeled "Reset". Insert an unfolded paperclip (or toothpick or something similar in size) for 2-3 seconds. Wait 1-2 minutes. If the Cable or Online light comes on and does not blink, reboot your computer, and check for a connection.
4. If the Cable/Online light is still not solid after these steps, please contact Customer Support at 1-866-496-9669. Representatives are available 24 hours a day, 7 days a week.

You can verify your internet speed by visiting the WOW! Customer Home Page. Once logged in, simply go to the WOW! Network section and choose "Test your internet speed".